Quick Answer
Last verified:
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Carbonite costs $4.91 to $83.33 per month as of March 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 2 pricing pages and reviews
+70% above list price

Carbonite true cost runs 70% above the listed $4.91-$83.33/month price as of March 2026. For a 25-person team, expect ~$8,349 in year-one costs vs the $4,911 base license. Key hidden costs: large files automatically excluded from backup, external drive backup limitations. Verified from 2 sources by CostBench.

Hidden Costs Breakdown

1

Large Files Automatically Excluded from Backup

critical addon

Carbonite excludes large files from backup by default without clearly notifying users. Users often discover this only when attempting to restore data, finding that their largest and most important files were never backed up. This exclusion happens silently during the backup process.

reddit

Carbonite -- another shit backup service that _excluded largest users files by default_ from the backup set. Not even kidding. Backup service my ass..

reddit

I personally despise it for this sole reason... the “hands off” backup service that would silently skip large files. Yeah, it was mentioned in the manual but who reads manuals? And this sort of defeats the purpose.

2

External Drive Backup Limitations

medium addon

Some Carbonite plans do not support backing up external hard drives, requiring users to upgrade to more expensive tiers or leave external storage unprotected. This limitation is not always clear during initial purchase.

reddit

I used to use Carbonite but they don't allow attached hard drives to get backed up, while Backblaze does.

Example: True Cost for 25 Users

License (25 × $16.37 × 12) $4,911/yr
Large Files Automatically Excluded from Backup +Complete data loss for files above size threshold
External Drive Backup Limitations +Need to upgrade plan for external drive support
Estimated Year 1 Total ~$8,349
That's roughly 1.7× the advertised license price. The median Carbonite contract is $288/yr across Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Carbonite?

Beyond the license fee, budget for: Large Files Automatically Excluded from Backup (Complete data loss for files above size threshold); External Drive Backup Limitations (Need to upgrade plan for external drive support). Total ownership typically runs 70% higher than the listed price.

02 Does Carbonite charge for implementation?

Carbonite doesn't include implementation in the license cost. Implementation is typically done by partners and costs range from $5,000 for basic setup to $100,000+ for enterprise deployments with customization.

03 How much does Carbonite support cost?

Basic support is included, but premium support (faster response times, 24/7 availability) typically adds 15-20% to your annual contract. This can be thousands of dollars per year for larger deployments.

04 Are there overage or storage costs with Carbonite?

Most Carbonite plans include limited storage. Once you exceed the included amount, you'll pay overage fees which can range from $50-$500+ per month depending on data volume.

05 What add-ons cost extra with Carbonite?

Many features marketed as part of Carbonite are actually add-ons: advanced reporting, API access, integrations, and specialized modules. Each can add $10-$100+ per user per month.

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