8x8 Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
8x8 has a free plan. Paid plans start at $15/month (Express) and go up to $44/month.
8x8 costs $15 to $44 per month as of March 2026, with 4 plans available including a free tier. Plans: Express at $15/month, X Series at $28/month, X Series with Contact Center at $44/month, and Enterprise (free). Enterprise pricing is available on request. The median contract is $16,462/year based on 3 verified purchases.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
8x8 offers 4 pricing tiers: Express, X Series, X Series with Contact Center, Enterprise. A free plan is available. Paid plans include Express at $15/per user, X Series at $28/per user, X Series with Contact Center at $44/per user. The X Series plan is growing businesses with international teams requiring video conferencing, multi-country calling, and crm integrations.
Compared to other business phone / voip software, 8x8 is positioned at the budget-friendly price point.
- Median contract: $16,462/yr from 3 purchases 0
- 12 documented hidden costs beyond list price
How much does 8x8 cost?
8x8 Pricing Overview
8x8 has 4 pricing plans, including a free tier. Paid plans range from $15 to $44/month. The Express plan costs $15/month, best for small businesses needing basic voip phone service and team messaging without video conferencing or international calling. The X Series plan costs $28/month, best for growing businesses with international teams requiring video conferencing, multi-country calling, and crm integrations. The X Series with Contact Center plan costs $44/month, best for medium to large businesses requiring comprehensive contact center capabilities with global calling coverage and advanced analytics. The Enterprise plan is free and is best for large enterprises with complex requirements, compliance needs, global operations, and dedicated support requirements.
The median 8x8 customer pays $16,462/year based on 3 verified purchases.
There are at least 12 documented hidden costs beyond 8x8's list price, including implementation, training, and add-on fees.
This pricing was last verified in January 29, 2026 from 7 independent sources.
How 8x8 Pricing Compares
Compare 8x8 pricing against top alternatives in Business Phone / VoIP.
All 8x8 Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Express users: UnlimitedvideoMeetings: Not included | $15 /per user | $15 /per user | Small businesses needing basic VoIP phone service and team messaging without video conferencing or international calling |
| X Series users: UnlimitedvideoParticipants: Up to 500 participants | $28 /per user | $28 /per user | Growing businesses with international teams requiring video conferencing, multi-country calling, and CRM integrations |
| X Series with Contact Center users: UnlimitedvideoParticipants: Up to 500 participants | $44 /per user | $44 /per user | Medium to large businesses requiring comprehensive contact center capabilities with global calling coverage and advanced analytics |
| Enterprise users: Enterprise scale (1,000+ users)customization: Fully customizable | Contact Sales | Contact Sales | Large enterprises with complex requirements, compliance needs, global operations, and dedicated support requirements |
View all features by plan
Express
- Unlimited calling in US and Canada
- Team messaging
- Mobile and desktop apps
- Voicemail with transcription
- Auto-attendant
- Call forwarding and routing
- Local number porting
- Fax to email
- Basic analytics
- Hold music and greetings
X Series
- Everything in Express
- Unlimited video meetings (up to 500 participants)
- Unlimited calling in 14 countries (US, Canada, UK, France, Germany, Spain, Italy, etc.)
- Call recording with unlimited storage
- Advanced analytics and reports
- CRM integrations (Salesforce, HubSpot, Zendesk)
- Multi-level auto-attendant
- Ring groups and hunt groups
- Paging groups
- Hot desking
- Microsoft Teams integration
X Series with Contact Center
- Everything in X Series
- Unlimited calling in 48 countries
- Omnichannel contact center (voice, email, chat, SMS, social)
- AI-powered analytics and insights
- Quality management and call scoring
- Workforce management tools
- Advanced IVR and call routing
- CRM screen pops
- Real-time and historical reporting
- Supervisor dashboards
- Speech analytics
- Custom call flows
Enterprise
- Everything in X Series with Contact Center
- Dedicated account team
- Custom SLA agreements (99.999% uptime)
- Advanced security features (SSO, SAML, encryption)
- Compliance certifications (HIPAA, PCI-DSS, SOC 2)
- Custom integrations and API access
- Global deployment support
- White-glove onboarding and training
- Priority support with guaranteed response times
- Volume discounts for 100+ users
- Multi-site management and reporting
Compare 8x8 vs Alternatives
Before committing to 8x8, compare pricing with these 3 alternatives in the same category.
Small businesses and teams needing basic VoIP service with messaging and workspace integrations without AI features
Compare pricingSmall to medium businesses needing reliable VoIP service with video conferencing and essential phone features
Compare pricingSmall businesses and startups needing reliable VoIP service with essential features at an affordable price point
Compare pricingWhat Companies Actually Pay for 8x8
The median 8x8 buyer pays $16,462/year based on 3 verified purchase transactions.
How 8x8 Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| 8x8 | $15/month | $44/month |
| Dialpad | $15/month | $25/month |
| Nextiva | $15/month | $75/month |
| Ooma Office | $19.95/month | $29.95/month |
| Vonage Business | $13.99/month | $27.99/month |
8x8 Contract Terms
8x8 contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.
How to Negotiate 8x8 Pricing
8x8 contracts are negotiable. These 6 tactics are sourced from real buyer experiences and procurement specialists.
When migrating from another VoIP provider, request free months of service to offset transition costs. 8x8's standard offer is 1 month free per year of contract term.
vendrRequest percentage discounts on X Series licenses. One buyer secured a 10% discount on X Series licenses during new purchase negotiations.
vendrWhen adding products like SecurePay or Interact to your agreement, negotiate for free months of service. One buyer received 2 months free when expanding services.
vendrUse usage reports to highlight areas of underutilization and justify lower pricing or descoping. One buyer secured flat pricing by leveraging these insights.
vendrWhen 8x8 proposes annual price increases (typically 5%), counter with request for flat pricing. Leverage growth and economies of scale as justification.
vendrNegotiate 13 months of service for the price of 12, effectively providing one free month without reducing list prices.
vendr8x8 Pricing FAQ
01 How much does 8x8 cost?
Pricing varies by plan. Check the official pricing page for current rates.
02 Does 8x8 have a free tier?
Check the pricing section above for free tier availability.
03 What are the main features of 8x8?
Key features include the items listed in the pricing tiers above.
04 Is 8x8 worth the price?
Value depends on your specific needs and use case. Compare features across plans.
05 What happened to 8x8's affordable Meet Pro plan?
8x8 discontinued the Meet Pro subscription service in December 2022 and migrated users to their X Series plans. The X Series plans are significantly more expensive and designed for enterprise customers rather than individual users or small teams. If you previously used Meet Pro for simple video conferencing needs, you may find the X Series pricing ($28/month for the base X Series plan) to be substantially higher than the previous offering.
06 Is 8x8 pricing negotiable?
Yes. Based on Vendr marketplace data, buyers frequently negotiate discounts of 10% or more on X Series licenses, secure free months when transitioning from other providers (typically 1 month free per contract year), and obtain flat renewals instead of annual price increases. Buyers who demonstrate underutilization or commit to multi-year terms tend to receive better pricing.
07 Does 8x8 offer implementation discounts?
Yes, 8x8 provides discounts on managed implementation services during negotiations. These are typically bundled with overall license discounts when you're making a new purchase decision.
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