Bitrix24 CRM Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Bitrix24 CRM costs Free to $399 per organization/month as of March 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Yes, Bitrix24 CRM offers a forever free plan as of March 2026. The free tier includes 7 features with limits on users. Paid plans start at $61/month (Basic). Pricing verified from 3 sources by CostBench.
Bitrix24 CRM's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- Contact management
- Deal tracking
- 5GB storage
- Basic CRM
- Tasks & projects
- Team chat
- Shared calendars
What's NOT Included (Paid Only)
- 24GB storage
- Sales pipelines
- Online payments
- Email & WhatsApp integration
- Telephony
- Website builder
- Recurring deals
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| users | 2 | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like 24GB storage or Sales pipelines
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Bitrix24 CRM branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Basic Plan Comparison
| Free $0 | Basic $61/month | |
|---|---|---|
| Features | 7 included | 7+ included |
| Support | Community/Email | Priority Support |
| Branding | Bitrix24 CRM branding | Your branding |
| Best For | Solo entrepreneurs and small teams getting started | Small businesses with sales teams |
Frequently Asked Questions
01 Is Bitrix24 CRM free?
Yes, Bitrix24 CRM offers a forever free plan with 7 core features included. However, there are limits on users that may require upgrading.
02 What's included in Bitrix24 CRM's free plan?
Bitrix24 CRM's free plan includes: Contact management, Deal tracking, 5GB storage, Basic CRM, Tasks & projects, and 2 more features. Key limits include users: 2.
03 What's NOT included in Bitrix24 CRM's free plan?
The free plan excludes: 24GB storage, Sales pipelines, Online payments, Email & WhatsApp integration, Telephony. You'll also have Bitrix24 CRM branding and limited support options.
04 When should I upgrade from Bitrix24 CRM's free plan?
Consider upgrading when: you hit user or storage limits, need features like 24GB storage or Sales pipelines, require premium support, or want to remove branding. The cheapest paid plan starts at $61/month.
05 Is Bitrix24 CRM's free plan really free forever?
Yes, Bitrix24 CRM's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.