Zendesk Sell Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Zendesk Sell costs $19/user/month for Sell Team. Plans range from $19 to $169/user/month.
Zendesk Sell costs $19 to $169 per user/month as of March 2026, with 4 plans available. Plans: Sell Team at $25/user/month, Sell Growth at $69/user/month, Sell Professional at $149/user/month, and Sell Enterprise at $219/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Zendesk Sell offers 4 pricing tiers: Sell Team, Sell Growth, Sell Professional, Sell Enterprise. Paid plans include Sell Team at $25/undefined, Sell Growth at $69/undefined, Sell Professional at $149/undefined.
Compared to other crm software, Zendesk Sell is positioned at the mid-market price point.
- Median contract: $1,788/yr from 0 purchases
- Average negotiated discount: 94%
- 3 documented hidden costs beyond list price
- Contracts auto-renew — Must cancel via software login interface only
How much does Zendesk Sell cost?
Zendesk Sell Pricing Overview
Zendesk Sell has 4 pricing plans ranging from $19 to $169/user/month. The Sell Team plan costs $25/user/month. The Sell Growth plan costs $69/user/month. The Sell Professional plan costs $149/user/month. The Sell Enterprise plan costs $219/user/month.
Zendesk Sell contracts auto-renew, with a Annual billing standard minimum commitment, requiring Must cancel via software login interface only notice to cancel, and annual price increases of No published schedule.
The median Zendesk Sell customer pays $1,788/year, with an average 94% discount available through negotiation.
There are at least 3 documented hidden costs beyond Zendesk Sell's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026 from 2 independent sources.
Zendesk Sell (formerly Base CRM) pricing starts at $19/user/month for the Sell Team plan with annual billing, or $25/user/month billed monthly. For more advanced features, the Sell Growth plan costs $55/user/month annually ($69 monthly), the Sell Professional plan costs $115/user/month annually ($149 monthly), and the Sell Enterprise plan costs $169/user/month annually ($219 monthly). No free plan is available, but trials may be offered.
How Zendesk Sell Pricing Compares
Compare Zendesk Sell pricing against top alternatives in CRM.
All Zendesk Sell Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Sell Team users: Unlimited | $25 / | $19 /yearSave 24% | — |
| Sell Growth users: Unlimited | $69 / | $55 /yearSave 20% | — |
| Sell Professional users: Unlimited | $149 / | $115 /yearSave 23% | — |
| Sell Enterprise users: Unlimited | $219 / | $169 /yearSave 23% | — |
View all features by plan
Sell Team
- Core CRM functionality
- Email and calendar sync
- Call tracking
- Mobile app
- Contact and lead management
- Deal tracking
Sell Growth
- All Sell Team features
- Advanced call analytics
- Custom fields
- Sales forecasting
- Advanced reporting
- Team collaboration tools
Sell Professional
- All Sell Growth features
- Lead scoring
- Task automation
- Bulk email sequences
- Advanced permissions
- Custom sales pipelines
- Advanced integrations
Sell Enterprise
- All Sell Professional features
- Custom roles and permissions
- Audit logs
- Deeper integrations
- Advanced security controls
- Dedicated support
- Enterprise SLA
Compare Zendesk Sell vs Alternatives
Before committing to Zendesk Sell, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for Zendesk Sell
The median Zendesk Sell buyer pays $1,788/year based on 0 verified purchase transactions, with an average 94% savings through negotiation.
with negotiation
Zendesk Sell Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
A startup with 5 sales reps using Sell Team for basic CRM functionality with email sync and call tracking
A growing company with 15 sales reps using Sell Growth for advanced forecasting and custom fields
A scaling company with 50 sales reps using Sell Professional with lead scoring and automation
A large enterprise with 50 agents using Sell Enterprise plus Advanced AI and Data Privacy add-ons
How Zendesk Sell Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Zendesk Sell | $19/user/month | $169/user/month |
| Bitrix24 CRM | Free | $399/organization/month |
| Close | $9/user/month | $139/user/month |
| Copper | $9/user/month | $134/user/month |
| Freshsales | Free | $69/user/month |
| HubSpot CRM | Free | $150/user/month |
Zendesk Sell Contract Terms
Zendesk Sell contracts auto-renew and cannot be downgraded mid-term. Changes require Must cancel via software login interface only. These terms are sourced from verified buyer experiences.
Users report being locked into paying for additional months after attempting to cancel
How to Negotiate Zendesk Sell Pricing
Zendesk Sell contracts are negotiable — buyers save an average of 94% off list price. These 3 tactics are sourced from real buyer experiences and procurement specialists.
Annual billing provides significant discounts versus monthly pricing. For example, Sell Team is $19/month annually versus $25 monthly, and Sell Growth is $55 annually versus $69 monthly.
TrustRadius pricing page and current tier dataOnly open one free trial per company to avoid login confusion and account management issues that users reported when multiple team members tried separate trials.
TrustRadius review: 'If you try the free trial, do not open more than 1 free trial. We had three being used and tried, then when we finally purchased it forever had confusion as to what account.'Explicitly negotiate cancellation rights and confirm you can cancel via email or phone, not just through software login. Document the agreed cancellation process in writing to avoid being locked into additional billing periods.
TrustRadius user reviews reporting forced 3-month payment periods after attempting to cancelZendesk Sell Pricing FAQ
01 How much does Zendesk Sell cost per user?
Zendesk Sell pricing ranges from $19 to $169 per user per month with annual billing. The Sell Team plan starts at $19/user/month, Sell Growth at $55/user/month, Sell Professional at $115/user/month, and Sell Enterprise at $169/user/month.
02 Is there a difference between annual and monthly billing?
Yes, annual billing offers approximately 20-30% savings compared to monthly billing. For example, Sell Team costs $19/user/month with annual billing versus $25/user/month with monthly billing.
03 What are the hidden costs of Zendesk Sell?
Beyond base pricing, you may pay for add-ons like Advanced AI ($50/agent/month), Workforce Management ($25/agent/month), Quality Assurance ($25/agent/month), and Advanced Data Privacy ($50/agent/month). API overage fees may also apply.
04 Does Zendesk Sell have a free trial?
Zendesk typically offers a free trial period for Zendesk Sell. Contact their sales team or check their website for current trial availability and duration.
05 Can I combine Zendesk Sell with customer service features?
Yes, Zendesk offers Suite plans that combine Sell with customer service capabilities. Suite Team starts at $55/agent/month and Suite Growth at $89/agent/month.
06 How does Zendesk Sell pricing scale for larger teams?
Zendesk Sell uses a per-agent pricing model, so costs increase linearly with team size. For example, a 50-agent team on Sell Professional would pay $5,750/month ($69,000/year) with annual billing, plus any add-on costs.
07 Can I cancel my Zendesk Sell subscription by phone or email?
Based on user reports, cancellation can only be done by logging into the software interface, not via phone or email. Users have reported being unable to cancel through customer support and being forced to pay for additional months. Clarify cancellation procedures before signing up.
08 Does Zendesk Sell auto-renew subscriptions?
Yes, Zendesk Sell uses auto-renewal for subscriptions. Multiple users have reported surprise renewals without adequate notification, describing the auto-renewal as 'scammy.' Ensure you understand the renewal terms and set calendar reminders before your renewal date.
09 What's the difference in cost between monthly and annual billing for Sell Team?
Sell Team costs $25/user/month with monthly billing or $19/user/month with annual billing, saving $6 per user per month (24% discount) with annual commitment.
10 What additional costs should I expect beyond the base subscription?
The Reach prospecting enrichment add-on costs an additional $27/user/month and requires a Sell subscription. Advanced features and enterprise-level support are only available on higher-tier Professional ($115/user/month annually) or Enterprise ($169/user/month annually) plans.
Is this pricing incorrect? — we verify and update within 24 hours.