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Medallia uses custom pricing as of March 2026. Contact Medallia directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 10 pricing pages and reviews
4 alternatives

Top Medallia alternatives as of March 2026 include Canny, Productboard, Qualtrics XM. Medallia uses custom pricing. Pricing verified from 10 sources by CostBench.

Top Medallia Alternatives

1

Canny

Medium Effort
$0-$0/user/mo
Best for: Small teams or startups just getting started with customer feedback collection, or teams with low engagement volumes
vs Medallia:

Alternative to Medallia in the same category

View Canny Pricing →
2

Productboard

Medium Effort
$5.0-$60.0/user/mo
Best for: Small teams or individuals exploring product management tools and building initial feedback processes
vs Medallia:

Alternative to Medallia in the same category

View Productboard Pricing →
3

Qualtrics XM

Medium Effort
$0-$0/user/mo
Best for: Organizations focused on customer experience management with multi-channel feedback needs and advanced analytics requirements
vs Medallia:

Alternative to Medallia in the same category

View Qualtrics XM Pricing →
4

UserVoice

Medium Effort
$999-$2000/user/mo
Best for: Boosting trust through feedback collection
vs Medallia:

Alternative to Medallia in the same category

View UserVoice Pricing →

When to Stay with Medallia

Best for large enterprises already using multiple customer experience tools who need an established platform and are willing to negotiate firmly on contract terms, renewal notifications, and price escalation caps to avoid surprise cost increases.

  • You've invested heavily in customizations and integrations
  • Your team is highly trained and productive on Medallia
  • You need features that alternatives don't offer
  • Migration costs would exceed multi-year savings

Price Comparison

Product Price Range Migration
Current Medallia Custom pricing -
Canny $0-$0/user/mo medium
Productboard $5.0-$60.0/user/mo medium
Qualtrics XM $0-$0/user/mo medium
UserVoice $999-$2000/user/mo medium

Frequently Asked Questions

01 What are the best Medallia alternatives?

The top Medallia alternatives include Canny, Productboard, Qualtrics XM, UserVoice. Each offers different strengths: Canny is small teams or startups just getting started with customer feedback collection, or teams with low engagement volumes, while Productboard is small teams or individuals exploring product management tools and building initial feedback processes.

02 Is it hard to switch from Medallia to an alternative?

Migration difficulty varies by alternative. Among Medallia alternatives, some options offer easy migration paths with import tools. More complex migrations may require data cleanup and workflow reconfiguration.

03 How much can I save by switching from Medallia?

Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. Medallia uses custom pricing, so savings depend on your negotiated rate. Factor in migration costs and productivity dip during transition.

04 Should I stay with Medallia or switch?

Best for large enterprises already using multiple customer experience tools who need an established platform and are willing to negotiate firmly on contract terms, renewal notifications, and price escalation caps to avoid surprise cost increases. However, if your needs have evolved or you're not using Medallia's advanced features, exploring alternatives could save you money and complexity.

Visit Medallia Pricing