HubSpot Service Hub Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
HubSpot Service Hub has a free plan. Paid plans start at $9/seat/month (Starter) and go up to $20/seat/month.
HubSpot Service Hub costs $9 to $20 per seat/month as of March 2026, with 5 plans available including a free tier. Plans: Free (free), Starter at $9/seat/month, Pro at $15/seat/month, and Business at $20/seat/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
HubSpot Service Hub offers 5 pricing tiers: Free, Starter, Pro, Business, Enterprise. A free plan is available. Paid plans include Starter at $9/month, Pro at $15/month, Business at $20/month. The Starter plan is starter users.
Compared to other help desk/support software, HubSpot Service Hub is positioned at the budget-friendly price point.
- Median contract: $180/yr from 0 purchases
- Average negotiated discount: 92%
- 3 documented hidden costs beyond list price
How much does HubSpot Service Hub cost?
HubSpot Service Hub Pricing Overview
HubSpot Service Hub has 5 pricing plans, including a free tier. Paid plans range from $9 to $20/seat/month. The Free plan is free and is best for getting started. The Starter plan costs $9/seat/month, best for starter users. The Pro plan costs $15/seat/month, best for pro users. The Business plan costs $20/seat/month, best for business users. The Enterprise plan requires contacting sales for a custom quote and is designed for large organizations.
The median HubSpot Service Hub customer pays $180/year, with an average 92% discount available through negotiation.
There are at least 3 documented hidden costs beyond HubSpot Service Hub's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026 from 2 independent sources.
HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, designed to help support teams deliver connected, efficient service. Unlike standalone help desk tools, Service Hub natively shares data with HubSpot's Marketing, Sales, and CMS Hubs, giving agents a complete view of every customer interaction from first touch to ongoing support.
Service Hub pricing starts at $0 for basic free tools and scales to $20/seat/month (Starter), $100/seat/month (Professional, 5-seat minimum), and $150/seat/month (Enterprise, 10-seat minimum). While entry pricing is competitive, the mandatory onboarding fees ($1,500-$3,500), seat minimums, and annual contracts at higher tiers significantly increase the real cost of ownership.
How HubSpot Service Hub Pricing Compares
Compare HubSpot Service Hub pricing against top alternatives in Help Desk/Support.
All HubSpot Service Hub Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Free | Free | Free | Getting started |
| Starter | $9 /month | $9 /year | Starter users |
| Pro | $15 /month | $15 /year | Pro users |
| Business | $20 /month | $20 /year | Business users |
| Enterprise | Contact Sales | Contact Sales | Large organizations |
View all features by plan
Free
Starter
Pro
Business
Enterprise
Compare HubSpot Service Hub vs Alternatives
Before committing to HubSpot Service Hub, compare pricing with these 3 alternatives in the same category.
Teams wanting a dedicated, mature support platform with the largest app marketplace
Full comparisonTeams wanting lower per-agent cost and a generous free tier without mandatory onboarding fees
Compare pricingProduct teams wanting proactive messaging, in-app support, and advanced chatbots
Full comparisonWhat Companies Actually Pay for HubSpot Service Hub
The median HubSpot Service Hub buyer pays $180/year based on 0 verified purchase transactions, with an average 92% savings through negotiation.
with negotiation
HubSpot Service Hub Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
A small SaaS company with 3 support agents handling customer inquiries via email and live chat
A mid-market company with 8 support agents needing a knowledge base, SLA tracking, and customer feedback surveys
A large B2B company with 15 agents requiring AI-powered automation, SSO, advanced analytics, and custom objects
How HubSpot Service Hub Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| HubSpot Service Hub | $9/seat/month | $20/seat/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $3/agent/month | $99/agent/month |
| Front | $25/user/month | $105/user/month |
| Gladly | $150/user/month | $210/user/month |
| Gorgias | $10/month | $900/month |
Detailed pricing comparisons:
HubSpot Service Hub Pricing FAQ
01 How much does HubSpot Service Hub cost?
HubSpot Service Hub has four tiers: Free Tools ($0 for up to 5 core seats), Starter ($20/seat/month), Professional ($100/seat/month, 5-seat minimum, annual), and Enterprise ($150/seat/month, 10-seat minimum, annual upfront). Professional and Enterprise also require mandatory one-time onboarding fees of $1,500 and $3,500 respectively.
02 Is HubSpot Service Hub free?
Yes, HubSpot offers free customer service tools including basic ticketing, shared inbox, live chat, contact management, and meeting scheduling for up to 5 core seats. The free tier includes HubSpot branding on customer-facing tools and has limited automation, templates, and reporting capabilities.
03 What is HubSpot Service Hub?
HubSpot Service Hub is a customer service platform within the HubSpot CRM ecosystem. It provides ticketing, live chat, a knowledge base, customer feedback surveys, SLA management, and AI-powered support tools. Its key advantage is native integration with HubSpot's Marketing, Sales, and CMS Hubs, giving service teams full visibility into the customer journey.
04 HubSpot Service Hub vs Zendesk?
HubSpot Service Hub is better if you want an all-in-one CRM platform where service, sales, and marketing share the same customer data. Zendesk is better as a dedicated support platform with deeper ticketing workflows, a larger app marketplace, and more mature enterprise features. HubSpot starts cheaper (free to $20/seat) but Professional ($100/seat with 5-seat minimum) approaches Zendesk's cost. Choose HubSpot for CRM integration; choose Zendesk for support specialization.
05 What is the HubSpot Service Hub onboarding fee?
Professional requires a mandatory $1,500 one-time onboarding fee, and Enterprise requires $3,500. These fees pay for guided setup and training. They cannot be fully waived, but you can have onboarding done through a certified HubSpot Solutions Partner, which sometimes reduces the cost by up to 50%. Starter and Free plans have no onboarding fee.
06 What are HubSpot Service Hub seat minimums?
Free allows up to 5 core seats. Starter has no seat minimum (starts at 1 seat). Professional requires a minimum of 5 service seats, so the minimum monthly cost is $500/month. Enterprise requires a minimum of 10 service seats, so the minimum monthly cost is $1,500/month. Additional seats are priced at the per-seat rate for each tier.
07 Does HubSpot Service Hub include a knowledge base?
A knowledge base (help center) is only available starting at the Professional tier ($100/seat/month). Free and Starter plans do not include a knowledge base. Professional also adds customer feedback surveys, SLA management, and custom reporting alongside the help center.
08 Can I use HubSpot Service Hub without other HubSpot products?
Yes, you can purchase Service Hub as a standalone product. However, it works best as part of the broader HubSpot CRM platform. Service seat holders also get core seat access to purchased Marketing Hub, Content Hub, and Data Hub subscriptions. Bundling multiple Hubs can unlock discounts, but standalone pricing is available at listed rates.
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