Contact Center / CCaaS pricing across 5 tracked products: entry-tier median $85, top-tier median $225. Cheapest: Aircall. Most premium: NICE CXone. Updated April 2026.
Contact Center / CCaaS pricing varies across per-seat, per-usage, and enterprise-quoted tiers. Published list prices on vendor pricing pages form the basis of this benchmark; negotiated deals typically land 15-40% below list for teams over 20 seats.
Entry-tier median is $85, top-tier median $225. Negotiated enterprise deals typically land 15-40% below list.
| Product | Entry | Median | Top | Unit |
|---|---|---|---|---|
| Aircall | $30 | $48 | $67 | month |
| Five9 | $119 | $139 | $159 | month |
| Genesys Cloud | $75 | $135 | $240 | month |
| NICE CXone | $110 | $169 | $249 | month |
| Talkdesk | $85 | $135 | $225 | month |
Low is the entry-tier price (often a free or starter plan). Median is the middle price across published tiers. High is the top published tier — enterprise contracts with negotiated discounts usually land 15-40% below the published high.
Across 5 tracked products, the entry-tier median is $85 and the top-tier median is $225. Individual products vary significantly — see the per-product table above.
Aircall has the lowest entry-tier price in our tracked set.
NICE CXone has the highest top-tier list price among tracked products.
Prices are sourced from vendor pricing pages and automatically re-checked. Any tier marked 'custom' has no public list price; negotiated deals aren't shown here.