Salesforce Field Service vs FieldEdge Pricing (2026)
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Salesforce Field Service vs FieldEdge

Field Service Management pricing comparison · 2026

Salesforce Field Service pricing ranges from $55–$650/user/month, while FieldEdge uses custom pricing. FieldEdge is typically 100% more affordable, though your actual cost depends on tier and team size.

Field Service Management

Salesforce Field Service

$55–$650
/user/month
6 plans
Full pricing breakdown →
VS
Field Service Management

FieldEdge

Custom pricing
/user/month
3 plans
Full pricing breakdown →

Salesforce Field Service and FieldEdge both operate in the field service management category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Salesforce Field Service FieldEdge
Contractor $55 /user/month Custom
Contractor Plus $80 /user/month Custom
Dispatcher $175 /user/month Custom
Technician $175 /user/month —
Field Service Plus $230 /user/month —
Agentforce 1 Field Service Edition $650 /user/month —

What Users Say

Salesforce Field Service

Trustpilot
1.5/5 (25)
TrustRadius
9/10 (6)
Top complaints
  • Terrible customer service and support from Salesforce
  • Complicated setup and steep learning curve
  • High costs and billing issues

FieldEdge

Trustpilot
1.89/5 (9)
Top complaints
  • Poor customer service and unresponsive support representatives
  • Technical issues including GPS failures, missing downloads, wrong invoices, and data not saving
  • Automatic contract renewals without clear notification

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Salesforce Field Service 4 hidden costs

high
Implementation and Setup Complexity 15-25% of license costs
medium
Training and Learning Curve 5-10% of license costs
low
Mobile Platform Limitations 3-5%
medium
Third-Party Integration Issues $5,000-$15,000
See all Salesforce Field Service hidden costs →

FieldEdge 5 hidden costs

medium
DocuSign Signature Charges 5-10% of license costs
high
Phone Number Porting and Marketing Number Retention Issues 10-15% of license costs
high
GPS Tracking Failures on Tablets 5-10% of license costs
high
Billing for Unused Services $500-$3,000
critical
Poor Customer Support Response Times 10-20% of license costs
See all FieldEdge hidden costs →
See Salesforce Field Service Plans
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