Help Scout vs Gorgias Pricing (2026)
Compare / Help Scout vs Gorgias
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Team size
25 seats

Help Scout vs Gorgias

Help Desk/Support pricing comparison · 2026

Help Scout pricing ranges from $0–$75/user/month, while Gorgias ranges from $10–$900/month. Help Scout is typically 90% more affordable, though your actual cost depends on tier and team size.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Help pricing
Free plan limits → Discount programs →
Visit Gorgias pricing
Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 13w ago
$588 $1.8K
View pricing →
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 13w ago
$588 $1.8K
View pricing →
Recorded annual contract medians
Help median is $1.2K less than Gorgias · different customer contracts; not a quote
Cheapest $588
Spread 67%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Plus
$14K/yr
year 1 license · $45/seat
Basic
$720/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=137
Median annual
$1.8K/yr
Vendr · n=9 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 12 sourced facts
8 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 2mo ago
Confidence High confidence
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 2mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Forced Plan Upgrades with Steep Price Increases
    300-400% of license costs
    3 sources
  • Data Export Requires Developer Access — Effective Vendor Lock-In
    10-30% of license costs
    3 sources
  • Live Chat (Messenger) Restricted to Plus and Pro Plans
    $20/user/month
    1 source
  • AI Answers Add-On: Custom Pricing with No Published Rate
    $6,000-$7,500
    1 source
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Help
Gorgias
Auto-renewal
—
Yes
Cancellation
—
✓ Can cancel anytime on monthly plans
Commitment
—
✓ Monthly or 12 months
Price escalation
Multiple users report significant price increases and plan restructuring without grandfathering existing rates. Loyalty discounts have been removed from long-term accounts. One user reports a 5x annual cost increase tied to a forced plan migration.
Periodic price increases implemented; customers report receiving increase notifications
Can downgrade
—
✓ Yes
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2out of 5 (23)
Best for
Individuals or small teams just starting out
Watch out
Forced plan upgrades and significant price increases with no grandfathering for long-term customers
TrustRadius
8.7out of 5 (6)
Trustpilot
1.5out of 5 (24)
Best for
Very small ecommerce stores starting with low monthly support volume
Watch out
Spam emails and aggressive sales tactics
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Help pricing
Free plan limits → Discount programs →
Visit Gorgias pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Help Scout

$0–$75
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
Help Desk/Support

Gorgias

$10–$900
/month
5 plans
Full pricing breakdown →

Help Scout and Gorgias both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Help Scout Gorgias
Free Free /month $10 /month
Standard $25 /user/month $60 /month
Plus $45 /user/month $360 /month
Pro $75 /user/month $900 /month
AI Answers Custom Custom

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Help Scout

4 scenarios
$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
See all 4 scenarios →

Gorgias

3 scenarios
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)

Market Intelligence

Help Scout

Median annual cost
$588
Based on
137 deals

Gorgias

Median annual cost
$1,764
Based on
9 deals

What Users Say

Help Scout

Trustpilot
2out of 5 (23)
Top complaints
  • Forced plan upgrades and significant price increases with no grandfathering for long-term customers
  • No bulk data export — migrating away requires custom API scripting, creating effective vendor lock-in
  • Frequent product changes that break existing workflows, particularly the knowledge base editor

Gorgias

Trustpilot
1.5out of 5 (24)
TrustRadius
8.7out of 10 (6)
Top complaints
  • Spam emails and aggressive sales tactics
  • Poor customer support responsiveness
  • Unexpected charges and billing issues

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Help Scout 4 hidden costs

high
Forced Plan Upgrades with Steep Price Increases 300-400% of license costs
high
Data Export Requires Developer Access — Effective Vendor Lock-In 10-30% of license costs
medium
Live Chat (Messenger) Restricted to Plus and Pro Plans $20/user/month
medium
AI Answers Add-On: Custom Pricing with No Published Rate $6,000-$7,500
See all Help Scout hidden costs →

Gorgias 4 hidden costs

high
Ticket volume-based pricing escalation 20-40% of license costs
medium
AI resolution pricing $1/resolution
medium
Price increases over time 10-15%
medium
Setup complexity and learning curve 5-10% of license costs
See all Gorgias hidden costs →

Contract Terms

Term Help Scout Gorgias
Auto-renewal — Yes
Cancellation — Can cancel anytime on monthly plans
Minimum commitment — Monthly or 12 months
Price escalation Multiple users report significant price increases and plan restructuring without grandfathering existing rates. Loyalty discounts have been removed from long-term accounts. One user reports a 5x annual cost increase tied to a forced plan migration. Periodic price increases implemented; customers report receiving increase notifications
Can downgrade — Yes

Continue researching

Help Scout

Gorgias

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