Gorgias Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Gorgias costs $10/month for Starter. Plans range from $10 to $900/month.
Gorgias costs $10 to $900 per month as of March 2026, with 5 plans available. Plans: Starter at $10/month, Basic at $60/month, Pro at $360/month, and Advanced at $900/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Gorgias offers 5 pricing tiers: Starter, Basic, Pro, Advanced, Enterprise. Paid plans include Starter at $10/month, Basic at $60/month, Pro at $360/month. The Basic plan is small ecommerce teams managing 300+ monthly tickets.
Compared to other help desk/support software, Gorgias is positioned at the premium price point.
- Median contract: $4,320/yr from 0 purchases
- Average negotiated discount: 93%
- 4 documented hidden costs beyond list price
- Contracts auto-renew — Can cancel anytime on monthly plans
How much does Gorgias cost?
Gorgias Pricing Overview
Gorgias has 5 pricing plans ranging from $10 to $900/month. The Starter plan costs $10/month, best for very small ecommerce stores just starting out. The Basic plan costs $60/month, best for small ecommerce teams managing 300+ monthly tickets. The Pro plan costs $360/month, best for growing ecommerce brands needing revenue insights. The Advanced plan costs $900/month, best for large ecommerce operations with high ticket volume. The Enterprise plan requires contacting sales for a custom quote and is designed for enterprise ecommerce brands with complex needs.
Gorgias contracts auto-renew, with a Monthly or 12 months minimum commitment, requiring Can cancel anytime on monthly plans notice to cancel.
The median Gorgias customer pays $4,320/year, with an average 93% discount available through negotiation.
There are at least 4 documented hidden costs beyond Gorgias's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026 from 2 independent sources.
Gorgias is a customer support platform built specifically for ecommerce businesses, serving over 15,000 brands including MVMT, Reebok, Arc'teryx, and Princess Polly. Unlike general-purpose helpdesks, Gorgias is optimized for online retailers with deep integrations into Shopify, Magento, BigCommerce, and other ecommerce platforms. It consolidates customer messages from email, social media, live chat, SMS, and voice into a single unified inbox with order management capabilities.
Gorgias pricing is usage-based on ticket volume rather than per-agent like traditional helpdesks. Plans range from $10/month for 50 tickets (Starter) to $900/month for 5,000 tickets (Advanced), with custom Enterprise pricing beyond that. The Pro plan at $300/month (annual billing) for 2,000 tickets is most popular for growing ecommerce brands. Be aware that overage charges, AI Agent fees ($0.90-$1.00/conversation), and voice/SMS add-ons can significantly increase your total cost.
This guide breaks down exactly what each Gorgias plan includes, reveals hidden costs like channel add-ons and overages, and helps you calculate your true monthly cost based on ticket volume and required features.
How Gorgias Pricing Compares
Compare Gorgias pricing against top alternatives in Help Desk/Support.
All Gorgias Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Starter tickets: 50/monthusers: 3 | $10 /month | $10 /year | Very small ecommerce stores just starting out |
| Basic tickets: 300/monthusers: Unlimited | $60 /month | $50 /yearSave 17% | Small ecommerce teams managing 300+ monthly tickets |
| Pro tickets: 2,000/monthusers: 500 | $360 /month | $300 /yearSave 17% | Growing ecommerce brands needing revenue insights |
| Advanced tickets: 5,000/monthusers: 500 | $900 /month | $750 /yearSave 17% | Large ecommerce operations with high ticket volume |
| Enterprise tickets: Customoverage: $32/100 tickets | Contact Sales | Contact Sales | Enterprise ecommerce brands with complex needs |
View all features by plan
Starter
- 50 tickets/month
- Email, live chat, social media
- Help center
- Macros and rules
- 3 user seats
- Basic integrations
Basic
- 300 tickets/month
- All Starter features
- Expanded integrations
- Shopify, Magento, BigCommerce
- Order management
- Customer data
Pro
- 2,000 tickets/month
- All Basic features
- Revenue statistics
- 500 user seats
- Advanced automation
- Performance reporting
Advanced
- 5,000 tickets/month
- All Pro features
- Dedicated email server
- Advanced security
- Priority support
- Custom reporting
Enterprise
- 5,000+ tickets/month
- All Advanced features
- Custom SLAs
- Dedicated account manager
- Full customization
- Enterprise security
Compare Gorgias vs Alternatives
Before committing to Gorgias, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for Gorgias
The median Gorgias buyer pays $4,320/year based on 0 verified purchase transactions, with an average 93% savings through negotiation.
with negotiation
Gorgias Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
300 tickets/month on Basic plan with occasional AI automation
2,000 tickets/month on Pro with AI Agent and SMS
5,000 tickets/month on Advanced with full omnichannel
How Gorgias Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Gorgias | $10/month | $900/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $3/agent/month | $99/agent/month |
| Front | $25/user/month | $105/user/month |
| Gladly | $150/user/month | $210/user/month |
| HappyFox | $24/agent/month | $99/agent/month |
Detailed pricing comparisons:
Gorgias Contract Terms
Gorgias contracts auto-renew. Changes require Can cancel anytime on monthly plans. These terms are sourced from verified buyer experiences.
Can move between monthly and annual billing
How to Negotiate Gorgias Pricing
Gorgias contracts are negotiable — buyers save an average of 93% off list price. These 3 tactics are sourced from real buyer experiences and procurement specialists.
When moving from month-to-month to annual billing, negotiate for free months of service to offset the commitment and any recent price increases. Gorgias has offered 2 free months in exchange for annual commitments.
Vendr community insightSign annual contracts to lock in current pricing and avoid mid-contract price increases. Gorgias implements periodic price hikes, so securing a multi-year deal at current rates can provide budget certainty.
Vendr and Reddit discussionsLeverage partnership status and future growth projections to secure additional monthly ticket allowances at no extra charge. One buyer secured 20,000 additional tickets for free on a 12-month agreement.
Vendr community insightGorgias Pricing FAQ
01 How much does Gorgias cost?
Gorgias pricing ranges from $10/month (Starter, 50 tickets) to $900/month (Advanced, 5,000 tickets) with annual billing. The most popular Pro plan costs $300/month annually ($360/month monthly) for 2,000 tickets. Enterprise pricing is custom for 5,000+ tickets.
02 Does Gorgias have a free trial?
Yes, Gorgias offers a 7-day free trial with no credit card required. The trial includes access to the Basic plan features so you can test integrations with your ecommerce platform.
03 What are Gorgias ticket overage charges?
Overage pricing varies by plan: Starter charges $0.40/ticket, Basic charges $40/100 tickets ($0.40 each), Pro and Advanced charge $36/100 tickets ($0.36 each), and Enterprise charges $32/100 tickets. These can add up quickly during busy seasons.
04 How much does Gorgias AI Agent cost?
Gorgias AI Agent is priced separately at $0.90 per resolved conversation (annual billing) or $1.00 per conversation (monthly billing). This is charged only for conversations the AI fully resolves automatically, on top of your base helpdesk plan.
05 Is Gorgias only for Shopify stores?
No, while Gorgias is optimized for Shopify with deep native integrations, it also supports Magento, BigCommerce, WooCommerce, and other ecommerce platforms. The Shopify integration is most robust with features like order management and real-time product data.
06 Can I negotiate Gorgias pricing?
Yes, Gorgias pricing is negotiable for larger teams or high-volume stores. Annual contracts, multi-year commitments, and bundling AI Agent features can unlock 10-20% discounts. Contact their sales team directly for custom quotes.
07 Does Gorgias include phone and SMS support?
No, voice and SMS are paid add-ons. Voice costs $0.40-$1.20 per ticket depending on volume, and SMS costs $0.41-$0.80 per ticket. These channels are not included in base plan pricing and must be purchased separately.
08 What's included in Gorgias Pro plan?
Pro ($300/month annual) includes 2,000 tickets/month, revenue statistics, 500 user seats, advanced automation, performance reporting, and all Basic features like Shopify integration and order management. Overages cost $36/100 tickets.
09 Gorgias vs Zendesk: Which is better for ecommerce?
Gorgias is purpose-built for ecommerce with native Shopify integration and revenue tracking, while Zendesk is a general-purpose helpdesk. Gorgias typically costs less for small stores (Pro at $300/month vs Zendesk Suite Growth at $55/agent/month for multiple agents).
10 Is annual billing cheaper than monthly?
Yes, annual billing saves 17-20% compared to monthly pricing. Basic drops from $60 to $50/month, Pro from $360 to $300/month, and Advanced from $900 to $750/month. Annual commitment is required to access these lower rates.
11 What happens if I exceed my ticket limit?
You'll be charged overage fees based on your plan tier. The system tracks your usage and bills overages automatically. During busy seasons (Black Friday, holidays), these overages can significantly increase your monthly costs, so plan accordingly or upgrade.
12 Does Gorgias offer discounts for startups?
Gorgias occasionally offers startup programs with discounts, though these are not publicly advertised. Contact their sales team to inquire about startup pricing, especially if you're part of an accelerator or early-stage funding program.
13 How does Gorgias pricing work compared to per-agent pricing like Zendesk?
Gorgias uses ticket-based pricing instead of per-agent pricing, which means you pay based on the number of monthly tickets you process rather than the number of support agents. This allows unlimited agents on your account. The Starter plan starts at $10/month for up to 350 tickets, Basic at $60/month ($50/year annual), Pro at $360/month ($300/year annual), and Advanced at $900/month ($750/year annual). However, costs can increase significantly as your ticket volume grows.
14 Does Gorgias offer monthly or only annual billing?
Gorgias offers both monthly and annual billing options. Annual billing provides a discount of approximately 17-20% compared to monthly rates. For example, the Basic plan is $60/month or $50/month if paid annually. You can cancel monthly plans anytime, while annual plans lock you in for 12 months but typically offer better rates and can be leveraged for additional concessions.
15 What integrations does Gorgias support?
Gorgias is primarily designed for ecommerce and integrates deeply with Shopify, allowing you to process refunds, update orders, and view customer data directly in the helpdesk. It also supports integrations with BigCommerce, Magento, WooCommerce, and PrestaShop, though AI features work best with Shopify. Communication channels include email, social media (Facebook, Instagram), SMS, WhatsApp, and live chat.
16 Are AI features included in the base price?
No, AI features including automated responses and the AI Agent functionality are charged separately, typically $1 or more per ticket resolved by AI. This is in addition to your base plan cost. Some reviewers note this can become expensive and that third-party AI integrations may offer better value.
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