Gorgias vs Zendesk
Help Desk pricing comparison · 2026
Gorgias pricing ranges from $10–$900/month, while Zendesk ranges from $19–$169/agent/month. Zendesk is typically 60% more affordable, though your actual cost depends on tier and team size.
Gorgias and Zendesk are both leading help desk platforms, but they target different user needs and price points. Gorgias starts at $10/month, while Zendesk begins at $19/agent/month.
Gorgias is best for teams seeking comprehensive features, while Zendesk excels for businesses prioritizing ease of use. Both platforms offer robust features, but their pricing structures and target markets differ significantly.
Plan-by-Plan Pricing
| Plan | Gorgias | Zendesk |
|---|---|---|
| Starter | $10 /month | $19 /agent/month |
| Basic | $60 /month | $55 /agent/month |
| Pro | $360 /month | $115 /agent/month |
| Advanced | $900 /month | $169 /agent/month |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gorgias
3 scenariosZendesk
4 scenariosMarket Intelligence
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Zendesk
- Median annual cost
- $47,772
- Average negotiated discount
- 15%
- Based on
- 1035 deals
Contract Terms
| Term | Gorgias | Zendesk |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | Can cancel anytime on monthly plans | 30 days before renewal |
| Minimum commitment | Monthly or 12 months | 1 year typical |
| Price escalation | Periodic price increases implemented; customers report receiving increase notifications | 5-9% annual uplift standard, with increases up to 15% reported. July 2023 pricing increase instituted, Zendesk stated current customers wouldn't see more than 7% increase for that year. |
| Can downgrade | Yes | No |
Our Verdict
Choose Gorgias if you need comprehensive features and customization. It offers better value for smaller teams with its lower starting price of $10/month.
Choose Zendesk if ease of use and quick setup are priorities. While pricier, it provides stronger features for enterprise needs.
Frequently Asked Questions
01 Which is cheaper, Gorgias or Zendesk?
Gorgias is cheaper, starting at $10/month vs $19/agent/month for Zendesk. For mid-tier plans, Gorgias costs around $300/month compared to Zendesk's $55/agent/month.
02 Does Gorgias or Zendesk have a free tier?
Neither Gorgias nor Zendesk offers a free tier. Gorgias starts at $10/month and Zendesk at $19/agent/month. For free help desk options, consider alternatives like HubSpot's free tier.
03 How much do Gorgias and Zendesk cost for enterprise?
Gorgias's top tier (Enterprise) costs Custom pricing, while Zendesk's highest plan (Suite Enterprise) is Custom pricing. Enterprise pricing typically includes dedicated support, advanced security, and unlimited users or custom features. Contact sales for exact enterprise quotes.