Help Scout Price History
Every verified pricing change, tracked from dated snapshots of the official pricing page
CostBench has captured 8 dated snapshots of Help Scout's pricing page over the 2 years it has been tracked, and 26 differ from the snapshot before it — listed below with dates. Those differences include plan renames and lineup restructures as well as genuine repricing, so read them as observations rather than as a price-change count.
Price increased 53% over 2.0 years (tracked window only — CostBench snapshots begin 2024Q2).
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Help Scout Price History
Pricing changes CostBench has tracked for Help Scout, verified across 8 snapshots going back to 2024Q2.
-
Help Scout tier restructure
Changed from 4 to 5 pricing tiers
-
Help Scout price decrease
Highest tier decreased from $80 to $75/month
-6.25% -
Help Scout Standard decrease
Standard tier decreased from $50 to $25/month
-50% -
Help Scout Plus decrease
Plus tier decreased from $80 to $45/month
-43.7% -
Help Scout tier renamed
"Teaming" renamed to "Free"
-
Help Scout tier renamed
"Enterprise" renamed to "Pro"
-
Help Scout price decrease
Highest tier decreased from $99 to $80/month
-19.19% -
Help Scout Standard increase
Standard tier increased from $29 to $50/month
+72.4% -
Help Scout tier renamed
"Free" renamed to "Teaming"
-
Help Scout price increase
Highest tier increased from $80 to $99/month
+23.75% -
Help Scout tier restructure
Changed from 3 to 4 pricing tiers
-
Help Scout tier renamed
"Mailbox" renamed to "Free"
-
Help Scout tier renamed
"Desk" renamed to "Standard"
-
Help Scout tier renamed
"Suite" renamed to "Plus"
-
Help Scout price increase
Highest tier increased from $50 to $80/month
+60% -
Help Scout tier renamed
"Standard" renamed to "Mailbox"
-
Help Scout tier renamed
"Plus" renamed to "Desk"
-
Help Scout tier renamed
"Premium" renamed to "Suite"
-
Help Scout price decrease
Highest tier decreased from $65 to $50/month
-23.08% -
Help Scout Standard increase
Standard tier increased from $15 to $20/month
+33.3% -
Help Scout Plus increase
Plus tier increased from $35 to $50/month
+42.9% -
Help Scout price increase
Highest tier increased from $49 to $65/month
+32.65% -
Help Scout tier restructure
Changed from 4 to 3 pricing tiers
-
Help Scout Standard decrease
Standard tier decreased from $29 to $15/month
-48.3% -
Help Scout Plus decrease
Plus tier decreased from $49 to $35/month
-28.6% -
Help Scout tier renamed
"Plus" renamed to "Premium"
Price increased 53% over 2.0 years
Verification Record
Each row is a dated snapshot CostBench extracted and validated from Help Scout's official pricing page.
| Verified | Price Range | Tiers | Source |
|---|---|---|---|
| Apr 1, 2026 | $0–$75 user/month | 5 | official pricing page (live) |
| Feb 5, 2026 | $0–$75 user/month | 4 | official pricing page (live) |
| Oct 10, 2025 | $15–$80 user/month | 4 | Wayback Machine archive |
| Apr 3, 2025 | $0–$99 user/month | 4 | Wayback Machine archive |
| Jan 7, 2025 | $15–$80 user/month | 3 | Wayback Machine archive |
| Nov 7, 2024 | $20–$50 user/month | 3 | Wayback Machine archive |
| Jul 16, 2024 | $15–$65 user/month | 3 | Wayback Machine archive |
| May 11, 2024 | $0–$49 user/month | 4 | Wayback Machine archive |
01 Has Help Scout raised prices?
CostBench has captured 8 dated snapshots of Help Scout's pricing page over the 2 years it has been tracked, and 26 differ from the snapshot before it — listed below with dates. Those differences include plan renames and lineup restructures as well as genuine repricing, so read them as observations rather than as a price-change count.
02 When did Help Scout's pricing page last look different?
The most recent snapshot that differs from the one before it is dated 2026-04-01: Changed from 4 to 5 pricing tiers. That is an observed difference between two captures of the pricing page, which is not the same as a confirmed price change.
03 How does CostBench track Help Scout pricing over time?
CostBench re-reads Help Scout's official pricing page on a rolling oldest-first schedule and stores a dated snapshot each time. Every timeline entry above traces to one of those snapshots — nothing is estimated. What we do not do is publish a price-trend figure: comparing snapshots across a plan lineup that gets renamed and restructured produces mostly false positives, so we show the dated observations and state their limits instead. See our methodology for the full reasoning.
04 Can I get an alert when Help Scout changes pricing?
Yes — enter your email in the Pricing Alerts box on this page. CostBench emails you when a verified pricing change lands for Help Scout. No account required.