Price checkMonthly
FreeFreeStandard$21.50/user/moPremium$55.28/user/mo
See all 4 plans

All Atlassian Service Collection (Jira Service Management) Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • Up to 3 agents
  • Unlimited customers
  • ITSM templates
  • Customer service templates
  • Customer portal
  • Email support channel
  • Alerts and on-call schedules
  • Incident management template
  • Basic automation
  • Basic reporting
  • Community support

Standard

  • Up to 100,000 agents
  • Unlimited customers
  • Unlimited email notifications
  • Unlimited service portals
  • Custom branding
  • Audit logs
  • Data residency controls
  • On-call scheduling
  • Slack and Teams integration
  • 250 GB storage
  • 3,000 automation steps per user/month
  • 9/5 regional support
  • Assets (asset and configuration management), 5,000 objects included
  • Rovo agents, search, and chat (250 Rovo credits per user/month)

Premium

  • All Standard features
  • AI-powered virtual service agent (1,000 conversations/month)
  • Rovo AI agents, search, and chat
  • Advanced asset and configuration management (CMDB), 50,000 Assets objects
  • Incident management
  • Problem management
  • Change management
  • Deployment gating with CI/CD tools
  • Advanced alert integrations
  • Real-time incident monitoring
  • Unlimited storage
  • 99.9% uptime SLA
  • 24/7 support for critical issues
  • 6,500 automation steps per user/month

Enterprise

  • All Premium features
  • Up to 150 sites
  • Atlassian Guard (advanced security)
  • SSO and identity management
  • Atlassian Analytics
  • 9,500 automation steps per user/month
  • 500,000 asset objects included
  • 99.95% uptime SLA
  • Advanced admin controls
  • Cross-product insights
  • Dedicated enterprise support
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What does Atlassian Service Collection (Jira Service Management) actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$537.5per month · $21.5/unit × 25units
Year 1 license$6.5K12 months at this rate
At a glance

List price by tier (annualized, per agent)

Per-agent list price across Atlassian Service Collection (Jira Service Management)'s plans, annualized. Custom-priced tiers show a hatched bar.

Standard$21K/yr
Premium$55K/yr
EnterpriseCustom
Real-world benchmark

Buyers actually pay a median of $588/yr for Atlassian Service Collection (Jira Service Management) contracts (Vendr deal flow, n=33). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
High confidence

Atlassian Service Collection (Jira Service Management) pricing: free plan, Standard $21.50, Premium $55.28/user/mo. Enterprise is quote-based. Plans: Free (free), Standard at $21.50/user/month, and Premium at $55.28/user/month. Custom pricing is available on request. The median contract is $588/year based on 33 community cost mentions.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Atlassian Service Collection (Jira Service Management) offers 4 pricing tiers: Free, Standard, Premium, Enterprise. A free plan is available. Paid plans include Standard at $21.50/user/month, Premium at $55.28/user/month. The Standard plan is small to mid-sized teams needing scalable service management.

Compared to other help desk/support software, Atlassian Service Collection (Jira Service Management) is positioned at the budget-friendly price point.

  • Median contract: $588/yr from 33 purchases Precise
  • 2 documented hidden costs beyond list price
Last verified: | Sources: 2 pricing pages and reviews

How much does Atlassian Service Collection (Jira Service Management) cost?

Atlassian Service Collection (Jira Service Management) has a free plan; its 2 paid plans cost $21.50–$55.28/user/mo. Enterprise is quote-based. Plans include Free (free), Standard at $21.50/user/month, Premium at $55.28/user/month, Enterprise (custom pricing).

Atlassian Service Collection (Jira Service Management) Pricing Overview

Atlassian Service Collection (Jira Service Management) pricing: free plan, Standard $21.50, Premium $55.28/user/mo. Enterprise is quote-based. The Free plan is free and is best for small teams of up to 3 agents getting started with itsm. The Standard plan costs $21.50/user/month, best for small to mid-sized teams needing scalable service management. The Premium plan costs $55.28/user/month, best for mature itsm and devops teams needing asset management, ai, and high uptime. The Enterprise plan requires contacting sales for a custom quote and is designed for large enterprises requiring advanced security, multi-site management, and governance.

The median Atlassian Service Collection (Jira Service Management) customer pays $588/year based on 33 community cost mentions.

There are at least 2 documented hidden costs beyond Atlassian Service Collection (Jira Service Management)'s list price, including implementation, training, and add-on fees.

This pricing was last verified in November 10, 2026 from 2 independent sources.

Try Atlassian Service Collection (Jira Service Management) Free

Jira Service Management (JSM) is Atlassian's IT service management platform, designed for IT operations, DevOps, and customer service teams. Built on the Jira platform, JSM combines ITSM workflows with deep development tool integration, making it a strong choice for technical organizations already in the Atlassian ecosystem. Over 45,000 organizations worldwide use JSM for incident management, service requests, and change management.

JSM pricing starts at $0 on the Free plan and scales to $21.50/agent/month billed monthly (Standard) and $55.28/agent/month billed monthly (Premium). Enterprise pricing is custom-quoted. Atlassian now sells JSM as part of its Service Collection, which also includes Customer Service Management, Rovo and Assets. The platform's strongest value proposition is its tight integration with Jira Software and Confluence, though hidden costs from Marketplace apps, asset management overages, and the steep jump from Standard to Premium require careful planning.

How Atlassian Service Collection (Jira Service Management) Pricing Compares

Compare Atlassian Service Collection (Jira Service Management) pricing against top alternatives in Help Desk/Support.

Zendesk $19-115/agent/mo Compare → Freshservice $19-119/agent/mo Compare → Freshdesk $0-79/agent/mo Compare →

Compare Atlassian Service Collection (Jira Service Management) vs Alternatives

Before committing to Atlassian Service Collection (Jira Service Management), compare pricing with these 3 alternatives in the same category.

VSZendesk
From $19/agent/mo

Teams needing a mature customer-facing support platform with extensive marketplace

Full comparison
VSFreshservice
From $19/agent/mo

IT teams wanting modern ITSM with easier setup and more intuitive UI

Full comparison
VSFreshdesk
Free

Customer support teams wanting a generous free tier and lower per-agent pricing

Full comparison

All Atlassian Service Collection (Jira Service Management) alternatives & migration guides

What Companies Actually Pay for Atlassian Service Collection (Jira Service Management)

The median Atlassian Service Collection (Jira Service Management) buyer pays $588/year based on 33 community cost mentions.

What companies actually pay $588/yr Median across 33 community cost mentions Precise
Review scores
TrustRadius 8out of 10 (705)
Third-party review aggregates, as of Mar 2026
Top pricing complaints
Expensive compared to competitors, especially with per-user plugin pricingSteep learning curve and complexity for setup and configurationPerformance issues and cluttered interface when heavily customizedPoor customer service and support at off hours
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 33 distinct user reports. Indicative only — not contract-grade data.

Atlassian Service Collection (Jira Service Management) Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

Small IT Team (3 Agents) $0 per month

$0/month - Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.

A startup IT team with 3 support agents handling internal service requests and basic incident management

Mid-Size IT Department (15 Agents) $322.50 per month

$322.50/month billed monthly ($21.5 × 15 agents) on the Standard plan. Includes 250 GB storage, unlimited email notifications, and 3,000 automation steps per user per month.

A growing company with 15 IT agents needing on-call scheduling, audit logs, and Slack integration for service management

Enterprise DevOps Team (50 Agents) $2,764 per month

$2,764/month billed monthly ($55.28 × 50 agents) on the Premium plan. Add-ons such as Statuspage are priced separately.

A large DevOps organization with 50 agents requiring CMDB, change management, AI virtual agents, and 99.9% uptime SLA

Small Team (10 agents) - Standard Plan $215 per month

$215/month billed monthly ($21.5 × 10 agents)

A small team of 10 agents, above the 3-agent free limit, on the Standard plan with monthly billing.

Growing Team (40 users) - Standard Plan $860 per month

$860/month billed monthly ($21.5 × 40 agents)

A mid-sized team on the Standard plan with monthly billing, including basic SLA management and automation features.

Mid-Size Team (40 users) with Test Management Add-On $860 per month

$860/month billed monthly for the Standard base ($21.5 × 40), plus the test management plugin's separate cost, which varies by vendor and user count.

A team of 40 users on Standard plan with a test management plugin like Xray, which is priced separately per user.

How Atlassian Service Collection (Jira Service Management) Pricing Compares

Software Starting Price Top Price
Atlassian Service Collection (Jira Service Management) Free $55.28/agent/month
Freshdesk $23/agent/month $107/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/seat/month $105/seat/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Detailed pricing comparisons:

Browse all Help Desk/Support pricing →

2 Atlassian Service Collection (Jira Service Management) Hidden Costs Beyond the List Price

Beyond the listed price, Atlassian Service Collection (Jira Service Management) has at least 2 documented hidden costs that can significantly increase total cost of ownership.

Watch for 2 hidden costs
  • Add-on and Plugin Licensing Overhead 50-100% of license costs
    high 2 sources
    Reddit “Are you familiar with their pricing model? Sure you might be at a semi decent price per user for the Jira product.”
    Reddit “Atlassian billing is the worst. One company I worked for had jira server until it went EOL and suddenly having to pay per jira user for plugins when we switched to hosted jira caused so many issues.”
  • Rapid Cost Escalation Beyond Free Tier $86/month billed monthly for 4 agents
    medium 2 sources
    Reddit “It really depends on your team size. JIRA is free for 10 users, but if you out grow that, it adds up quick”
    Reddit “A 40 user account is $4100 a year vs $1700 or so”
Tip

Ask your Atlassian Service Collection (Jira Service Management) sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Reddit User discussions TrustRadius Enterprise reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 8 source citations total.

Atlassian Service Collection (Jira Service Management) Contract Terms

Atlassian Service Collection (Jira Service Management) contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront or monthly billing available

How to Negotiate Atlassian Service Collection (Jira Service Management) Pricing

Atlassian Service Collection (Jira Service Management) contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Annual Billing Commitment high success

Ask for an annual quote and compare it with the monthly baseline before committing. Standard is $21.5/agent/month billed monthly, and annual billing is priced separately by Atlassian.

Current tier data
Nonprofit or Education Discount high success

If your organization qualifies as a nonprofit or educational institution, request the 50% discount that Atlassian offers. This is one of the best discounts available and can significantly reduce costs compared to commercial pricing.

reddit
Audit Actual Plugin Usage high success

Review which Jira marketplace apps you're paying for and remove unused ones. Since plugin costs are tied to total Jira users (not actual plugin users), eliminating even one unused app can save significant money on large instances.

reddit
High success Medium Low / difficult

Full negotiation guide →

Atlassian Service Collection (Jira Service Management) Pricing FAQ

01 How much does Jira Service Management cost?

Jira Service Management offers four tiers: Free ($0), Standard ($21.5/agent/month billed monthly), Premium ($55.28/agent/month billed monthly), and Enterprise (custom pricing). Annual billing terms are quoted separately by Atlassian.

02 Is Jira Service Management free?

Yes, Jira Service Management offers a permanent free plan for up to 3 agents with unlimited customers. It includes ITSM and customer service templates, a customer portal, email support channel, alerts, on-call schedules, and basic automation. However, it is limited to 2 GB storage, 100 email notifications per day, and no asset management capabilities.

03 What is Jira Service Management?

Jira Service Management (JSM) is Atlassian's IT service management platform built on Jira. It provides ITSM capabilities including incident, problem, and change management, a customer service portal, asset/configuration management (CMDB), and AI-powered virtual agents. It is used by IT operations, DevOps, and customer service teams and integrates deeply with Jira Software, Confluence, and Bitbucket.

04 Jira Service Management vs Zendesk?

JSM is better for IT teams needing ITSM workflows, change management, and deep Atlassian ecosystem integration, with Standard at $21.5/agent/month billed monthly. Zendesk excels at dedicated customer support with a larger marketplace, more channels out-of-the-box, and a more intuitive agent experience. Choose JSM if your team is technical and already uses Jira/Confluence; choose Zendesk for pure customer-facing support operations.

05 What is the difference between JSM Standard and Premium?

The biggest differences are: Premium includes advanced asset and configuration management (50,000 Assets objects versus 5,000 on Standard), an AI-powered virtual service agent, advanced incident, problem and change management, deployment gating for CI/CD, unlimited storage, a 99.9% uptime SLA, and 24/7 critical issue support. Standard is limited to 250 GB storage and 3,000 automation steps per user per month (Premium: 6,500). Premium costs $55.28/agent/month billed monthly versus $21.5/agent/month billed monthly for Standard, roughly 2.6x more per agent.

06 Does Jira Service Management include asset management?

Yes, on paid plans. Assets (asset and configuration management/CMDB) is included from Standard up: Standard includes 5,000 Assets objects, Premium 50,000 and Enterprise 500,000, with more objects available to purchase at volume discounts. The Free plan does not include Assets.

07 Can I negotiate Jira Service Management pricing?

Yes, JSM pricing is negotiable for large teams, especially at the Enterprise tier. Multi-year commitments, high agent counts (100+), and bundling with other Atlassian products (Jira Software, Confluence) can unlock significant discounts. Atlassian also offers academic and community discounts. Contact Atlassian sales for a custom quote on Enterprise or large Standard/Premium deployments.

08 How many agents can use JSM for free?

The free plan supports up to 3 agents. There is no limit on the number of customers who can submit requests through the portal. If you need more than 3 agents, you must upgrade to Standard at $21.5/agent/month billed monthly.

09 Why do Jira plugins cost so much?

Jira marketplace apps charge based on the total number of users in your Jira instance, not the number of users who actually use the plugin. This means if you have 100 Jira users but only 10 people need a specific add-on, you still pay for 100 licenses of that add-on. This pricing model can make plugins very expensive for large organizations.

10 Are there discounts available for nonprofits or educational institutions?

Yes, Atlassian offers 50% off for qualifying nonprofit and educational organizations. This is one of the best discounts available and makes Jira Service Management significantly more affordable than competitors for eligible institutions.

Is this pricing incorrect? — we'll verify and update it.