Price checkPer seat
FreeFreeStandard$25 per user/moPlus$45 per user/mo
See all 5 plans

All Help Scout Beacon Plans & Pricing

Plan Monthly Annual Best For
Standard Not published Not specified
Plus Not published Not specified
Pro Not published Not specified
AI Answers Not published Not specified
View all features by plan (compare side-by-side)

Free

Standard

Plus

Pro

AI Answers

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What does Help Scout Beacon actually cost you?

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Tier
Billing
Your projected cost$625per month · $25/seat × 25seats
Year 1 license$7.5K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Help Scout Beacon's plans, annualized. Custom-priced tiers show a hatched bar.

Standard$300/yr
Plus$540/yr
Pro$900/yr
AI Answers$9/yr
Quick Answer
Last verified:
Medium confidence

Help Scout Beacon costs Free to $75 per user/mo as of September 2026, with 5 plans available including a free tier. Plans: Free (free), Standard at $25 per user/mo, Plus at $45 per user/mo, Pro at $75 per user/mo, and AI Answers at $0.75/resolution. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Help Scout Beacon offers 5 pricing tiers: Free, Standard, Plus, Pro, AI Answers. A free plan is available. Paid plans include Standard at $25 per user/mo, Plus at $45 per user/mo, Pro at $75 per user/mo.

Compared to other live chat software, Help Scout Beacon is positioned at the budget-friendly price point.

  • 6 documented hidden costs beyond list price
  • Contracts auto-renew — 30-day money-back guarantee
  • G2 rating: 4.4 out of 5 from 435 reviews (as of Jul 2026)
Last verified: | Sources: 2 pricing pages and reviews

How much does Help Scout Beacon cost?

Help Scout Beacon offers a free plan with 4 paid tiers from $0.75 to $75 per user/mo. Plans include Free (free), Standard at $25 per user/mo, Plus at $45 per user/mo, Pro at $75 per user/mo, AI Answers at $0.75/resolution.

Help Scout Beacon Pricing Overview

Help Scout Beacon has 5 pricing plans, including a free tier. Paid plans range from $0.75 to $75/per user/mo. The Free plan is free and is best for small teams needing the basics. The Standard plan costs $25 per user/mo. The Plus plan costs $45 per user/mo. The Pro plan costs $75 per user/mo. The AI Answers plan costs $0.75/resolution.

Help Scout Beacon contracts auto-renew, requiring 30-day money-back guarantee notice to cancel.

There are at least 6 documented hidden costs beyond Help Scout Beacon's list price, including implementation, training, and add-on fees.

This pricing was last verified in September 27, 2026 from 2 independent sources.

See Help Scout Beacon Plans

Help Scout Beacon offers several pricing tiers to suit different needs. Plans include Standard and Plus, with AI Answers available as a separate add-on.

How Help Scout Beacon Pricing Compares

Compare Help Scout Beacon pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare Help Scout Beacon vs Alternatives

Before committing to Help Scout Beacon, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

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VSFreshchat
Free

Small teams getting started

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VSOlark
Free

Small businesses testing live chat

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All Help Scout Beacon alternatives & migration guides

What Companies Actually Pay for Help Scout Beacon

Review scores
TrustRadius 9.6out of 10 (53)
Trustpilot 4out of 5 (41)
G2 4.4out of 5 (435)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Controversial New Document EditorLimited Advanced Analytics and ReportingLack of a No-Code Chatbot BuilderPricing and Feature Accessibility

How Help Scout Beacon Pricing Compares

Software Starting Price Top Price
Help Scout Beacon Free $75 per user/mo
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

6 Help Scout Beacon Hidden Costs Beyond the List Price

Beyond the listed price, Help Scout Beacon has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Proactive Messaging Overage $20 USD per month
    medium 1 source
    Grounded summary New accounts receive a 3-month free trial, and prepaid discounts are available for high usage
  • AI Answers Chatbot $0.75 per resolution
    high 1 source
    Grounded summary New accounts receive a 3-month free trial, and prepaid discounts are available for high usage
  • Extra Inboxes $10 per month
    low 1 source
    Grounded summary Additional Inboxes: Beyond the limits of a chosen plan, extra inboxes cost $10 per month when billed annually or $12 per month when billed monthly
  • Unlimited Reporting History
    low 1 source
    Grounded summary Reporting History: While the Standard plan offers a 2-year reporting history, unlimited reporting history is included in the Plus and Pro plans
  • Onboarding Assistance
    low 1 source
    Grounded summary Onboarding Assistance: A dedicated onboarding specialist is typically included with the Pro plan, suggesting it may be an additional or less comprehensive service for lower-tier plans
  • General Implementation Costs
    high 1 source
    Grounded summary Buyers can set a maximum monthly spending limit to control these costs
Tip

Ask your Help Scout Beacon sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 7 source citations total.

Help Scout Beacon Contract Terms

Help Scout Beacon contracts auto-renew. Changes require 30-day money-back guarantee. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice 30-day money-back guarantee
Minimum Commitment Annual prepayment offers approximately 16% discount; multi-year contracts (2 or 3 years) can unlock additional discounts of 10-20% beyond annual pricing.
Based on 1 verified source

Help Scout Beacon Price History

Pricing changes CostBench has tracked for Help Scout Beacon, verified across 2 snapshots going back to 2026Q3.

  1. Help Scout Beacon price increase

    Highest tier increased from $45 to $75/month

    +66.67%

  2. Help Scout Beacon tier restructure

    Changed from 4 to 5 pricing tiers

  3. Help Scout Beacon tier renamed

    "Standard" renamed to "Free"

Price stable over 0.2 years

View Help Scout Beacon's full price history →

Help Scout Beacon Pricing FAQ

01 What is the cheapest paid plan?

The Standard plan is the cheapest paid plan at $25.0 per user/mo.

02 What are the monthly prices for Help Scout Beacon?

The Standard plan costs $25.0 per user/mo, and the Plus plan costs $45.0 per user/mo. AI Answers are priced at $0.75 per resolution.

03 Is there a custom pricing option?

Yes, the Pro plan offers custom pricing.

Is this pricing incorrect? — we'll verify and update it.