Best IT Documentation for MSPs 2026
IT Documentation Software solutions help teams streamline workflows and improve productivity. Choosing the right platform for Managed service providers need specialized IT documentation platforms that handle multiple client environments, integrate with RMM/PSA tools, include password management, and support automated documentation workflows. requires balancing features, ease of use, and total cost of ownership.
This guide evaluates the top options based on real-world pricing, user feedback, and feature depth to help you make an informed decision. We've analyzed pricing models, hidden costs, and value propositions to surface the best choices for different team sizes and budgets.
The best it documentation software tools in 2026 are IT Glue ($29–$44/month), Confluence ($0–$12.3/user/month), and Hudu ($0–$30/month). For MSPs, IT Glue ($29-44/user/month) remains the gold standard with the deepest integrations and automation, while Hudu ($27-29/user/month) offers similar capabilities with better performance and lower cost. Both include password management and multi-client organization. Confluence and BookStack lack MSP-specific features, and Tettra is designed for team collaboration rather than client documentation.
For MSPs, IT Glue ($29-44/user/month) remains the gold standard with the deepest integrations and automation, while Hudu ($27-29/user/month) offers similar capabilities with better performance and lower cost. Both include password management and multi-client organization. Confluence and BookStack lack MSP-specific features, and Tettra is designed for team collaboration rather than client documentation.
Our Rankings
IT Glue
IT Glue ranks as best overall for IT Documentation Software at $29-$44/month.
- Affordable entry point at $29
- Flexible pricing with multiple tiers
- Regular updates and active development
- No free tier available
Confluence
Confluence ranks as runner-up for IT Documentation Software at Free tier available, paid from $6/user/month.
- Free tier available to get started
- Affordable entry point at $0
- Flexible pricing with multiple tiers
- Premium features require paid upgrade
Hudu
Hudu ranks as honorable mention for IT Documentation Software at Free tier available, paid from $10/month.
- Free tier available to get started
- Affordable entry point at $0
- Flexible pricing with multiple tiers
- Premium features require paid upgrade
Tettra
Tettra ranks as honorable mention for IT Documentation Software at Free tier available, paid from $10/user/month.
- Free tier available to get started
- Affordable entry point at $10
- Regular updates and active development
- Limited pricing flexibility
BookStack
BookStack ranks as honorable mention for IT Documentation Software at $0/month.
- Affordable entry point at $0
- Solid feature set for the price point
- Regular updates and active development
- No free tier available
- Limited pricing flexibility
Evaluation Criteria
- Multi client organization and permissions
- RMM/PSA integrations (ConnectWise, Autotask, Datto)
- Password management capabilities
- Network diagram automation
- Asset tracking and documentation
- Pricing structure for MSPs
How We Picked These
We evaluated 5 products (last researched 2026-01-30).
Total cost including hidden fees, implementation, and support
Depth and breadth of core functionality for this use case
Learning curve, setup time, and user experience
API access, native integrations, and ecosystem
Documentation, training resources, and customer service responsiveness
Frequently Asked Questions
01 What's the pricing difference between IT Glue and Hudu?
IT Glue ranges from $29-44/user/month depending on plan tier, while Hudu is consistently $27-29/user/month. For a 5-user MSP team, IT Glue costs $145-220/month vs Hudu's $135-145/month. Both use per-user pricing rather than per-client, so costs scale with your internal team size, not client count.
02 Do these tools include password management?
Yes, both IT Glue and Hudu include built-in password management designed for MSPs, with features like shared vaults per client, role-based access, and browser extensions. Confluence and BookStack don't include password management—you'd need to integrate third-party tools. Tettra has no password capabilities.
03 Can I migrate from IT Glue to Hudu?
Yes, Hudu offers migration tools and services to help MSPs switch from IT Glue. The process typically involves exporting IT Glue data and using Hudu's import features. Many MSPs have successfully migrated to reduce costs while maintaining similar functionality. Plan for 1-2 weeks to fully transition and validate data.
04 Which RMM/PSA tools do these platforms integrate with?
IT Glue integrates with 50+ tools including ConnectWise, Autotask, Datto RMM, Kaseya, and SolarWinds. Hudu supports similar major platforms including ConnectWise, Autotask, Datto, and SyncroMSP. Confluence requires custom integrations via APIs. BookStack and Tettra have no pre-built RMM/PSA integrations.
05 Is self-hosted documentation viable for MSPs?
BookStack is the only truly self-hosted option at $0 licensing cost, but you'll pay for hosting infrastructure, management time, and custom development to add MSP features. For most MSPs, the $27-44/user/month cost of IT Glue or Hudu is worthwhile for the time saved and features gained. Self-hosting only makes sense if you have dedicated dev resources and strict data residency requirements.
06 What hidden costs should I watch for?
Common hidden costs include setup/onboarding fees, data migration services, training and professional services, premium support plans, additional users beyond base tier, API access, storage overages, and feature add-ons.
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