Freshsales vs Pipedrive: $18 vs $14/mo (2026)

Freshsales vs Pipedrive

CRM pricing comparison · 2026

Freshsales pricing ranges from $0–$83/user/month, while Pipedrive ranges from $14–$89/user/month. Both products are similarly priced at comparable tiers.

CRM

Freshsales

$0–$83
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Pipedrive

$14–$89
/user/month
4 plans
Full pricing breakdown →

Freshsales and Pipedrive are both leading crm platforms, but they target different user needs and price points. Freshsales offers a free tier and paid plans from $39/user/month, while Pipedrive begins at $14/user/month.

Freshsales is best for teams seeking comprehensive features, while Pipedrive excels for businesses prioritizing ease of use. Both platforms offer robust features, but their pricing structures and target markets differ significantly.

Plan-by-Plan Pricing

Plan Freshsales Pipedrive
Free Free /user/month $19 /user/month
Growth $18 /user/month $34 /user/month
Pro $47 /user/month $64 /user/month
Enterprise $83 /user/month $89 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Freshsales

2 scenarios
$390/month ($4,680/year)
10-Person Sales Team
$2,450/month ($29,400/year with AI add-ons)
25-Person Enterprise Team

Pipedrive

6 scenarios
$343/month ($4,116/year)
7-User Team with 100K Contacts
$343 for users (7 x $49). Contact storage is unlimited on all plans, so 100K contacts costs the same as 1K contacts.
$555/month ($6,660/year)
10-Person Sales Team
$490 for users (10 x $49) + $32.50 LeadBooster + $32.50 Smart Docs
$2,046/month ($24,552/year)
30-Person Company
$1,920 for users (30 x $64) + $32.50 LeadBooster + $41 Web Visitors + $13.33 Campaigns + $32.50 Smart Docs + $6.70 Projects
See all 6 scenarios →

Market Intelligence

Freshsales

Median annual cost
$570
Based on
28 deals

Pipedrive

Median annual cost
$800
Based on
67 deals

What Users Say

Freshsales

Trustpilot
2.1/5 (23)
TrustRadius
8.6/10 (139)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

Pipedrive

Trustpilot
4.2/5 (25)
TrustRadius
7.7/10 (4)
Top complaints
  • Pricing becomes expensive as you scale
  • Advanced features require higher-tier plans
  • Limited marketing automation compared to competitors

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Freshsales 4 hidden costs

high
Calling Credits Not Included in Growth Plan $20-50/month for calling credits
critical
Difficult Subscription Cancellation Ongoing monthly charges until cancellation is processed
high
No Refunds for Self-Initiated Purchases $18-83/month lost if plan doesn't meet needs
medium
Charges for Trial Support Users $15-83/user/month for unrequested test accounts
See all Freshsales hidden costs →

Pipedrive 4 hidden costs

medium
Add-on Features and Campaigns Module 5-15% of license costs
medium
Advanced Features Locked Behind Higher Tiers $20-50/user/month
medium
Scaling Costs with User Growth 10-20% increase as team grows
low
Pricing Transparency During Trial-to-Paid Transition 5-10% of first invoice
See all Pipedrive hidden costs →

Contract Terms

Term Freshsales Pipedrive
Auto-renewal Yes Yes
Cancellation Must request before renewal, but cancellation process may take months
Minimum commitment Monthly or annual billing cycles
Price escalation No published schedule
Can downgrade No

Our Verdict

Choose Freshsales if you need comprehensive features and customization. It offers better value for smaller teams with its free tier and competitive paid plans.

Choose Pipedrive if ease of use and quick setup are priorities. While pricier, it provides stronger features for enterprise needs.

Frequently Asked Questions

01 Which is cheaper, Freshsales or Pipedrive?

Freshsales is cheaper with a free tier, while Pipedrive starts at $14/user/month. For mid-tier plans, Freshsales costs around $39/user/month compared to Pipedrive's $49/user/month.

02 Does Freshsales or Pipedrive have a free tier?

Yes, Freshsales offers a free tier with Contact & account management. Pipedrive does not have a free plan—its entry plan starts at $14/user/month.

03 How much do Freshsales and Pipedrive cost for enterprise?

Freshsales's top tier (Enterprise) costs $83/user/month, while Pipedrive's highest plan (Enterprise) is $129/user/month. Freshsales is $46 cheaper per month at the enterprise level.