Freshsales Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Freshsales costs Free to $71 per user/month as of June 2026, with 4 plans available including a free tier. Plans: Free (free), Growth at $11/user/month, Pro at $47/user/month, and Enterprise at $71/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Freshsales offers 4 pricing tiers: Free, Growth, Pro, Enterprise. A free plan is available. Paid plans include Growth at $11/user/month, Pro at $47/user/month, Enterprise at $71/user/month. The Growth plan is small sales teams that need pipeline visibility and basic automation..
Yes, Freshsales offers a free trial plan as of June 2026. The free tier includes 7 features with limits on usage. Paid plans start at $11/user/month (Growth). Pricing verified from 1 sources by CostBench.
Freshsales's free offering is a time-limited trial to test the full product.
What's Included in the Free Plan
- Up to 3 users
- Contact and account management
- Built-in phone, email, and live chat
- Email templates
- Kanban views for contacts, accounts, and deals
- Mobile app
- 21-day free trial of paid features
What's NOT Included (Paid Only)
- All Free features
- Visual sales pipeline
- Basic workflows (up to 20)
- Custom fields and modules
- Product catalog
- Slack integration
- 1 CPQ license
- Reports and dashboards
- 24x5 support
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like All Free features or Visual sales pipeline
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Freshsales branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Growth Plan Comparison
| Free $0 | Growth $11/user/month | |
|---|---|---|
| Features | 7 included | 9+ included |
| Support | Community/Email | Priority Support |
| Branding | Freshsales branding | Your branding |
| Best For | Solopreneurs and very small teams getting started with CRM basics. | Small sales teams that need pipeline visibility and basic automation. |
Frequently Asked Questions
01 Is Freshsales free?
Yes, Freshsales offers a free trial plan with 7 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Freshsales's free plan?
Freshsales's free plan includes: Up to 3 users, Contact and account management, Built-in phone, email, and live chat, Email templates, Kanban views for contacts, accounts, and deals, and 2 more features. Key limits include basic usage caps.
03 What's NOT included in Freshsales's free plan?
The free plan excludes: All Free features, Visual sales pipeline, Basic workflows (up to 20), Custom fields and modules, Product catalog. You'll also have Freshsales branding and limited support options.
04 When should I upgrade from Freshsales's free plan?
Consider upgrading when: you hit user or storage limits, need features like All Free features or Visual sales pipeline, require premium support, or want to remove branding. The cheapest paid plan starts at $11/user/month.
05 Is Freshsales's free plan really free forever?
Freshsales's free offering is actually a time-limited trial, not a forever-free plan. After the trial period, you'll need to subscribe to a paid plan to continue using the service.