Keap vs SugarCRM Pricing (2026)
Compare / Keap vs SugarCRM
Shortlist
Team size
25 seats

Keap vs SugarCRM

CRM pricing comparison · 2026

Keap pricing ranges from $299–$299/month, while SugarCRM ranges from $59–$1000/user/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Keap pricing
Discount programs →
Affiliate partner — does not affect ranking.
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Keap
Keap is a CRM and marketing automation platform built for small businesses, combining cont
verified 8w ago
$1.2K $2.8K
View pricing →
SugarCRM
SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Sta
verified 13d ago
$1.2K $2.8K
View pricing →
Verdict · Vendr median · year 1
Keap saves $1.6K vs SugarCRM · 25 seats
Cheapest $1.2K
Spread 57%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Keap
$90K/yr
year 1 license · $299/seat
Sugar Sell Advanced
$26K/yr
year 1 license · $85/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$1.2K/yr
Vendr · n=66
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 19 sourced facts
12 hidden-cost · 3 contract · Vendr median · 3 review platforms
Last verified 1mo ago
Confidence Medium confidence
Sources 4 sourced facts
1 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Forced Extra Month on Cancellation
    $299
    2 sources
  • Additional User Costs
    $30/user/month
    1 source
  • Contact List Overage Charges
    200-300% increase
    1 source
  • Unauthorized Auto-Upgrades
    Variable
    1 source
  • Setup and Onboarding Fees
    $1,000-$5,000
    2 sources
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Keap
SugarCRM
Auto-renewal
Yes
—
Cancellation
10 days before renewal
—
Commitment
1 month
Annual billing required
Price escalation
Documented price increases of 70% over 12-15 months without prior notification. Multiple users report doubled pricing over 2 years.
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
6.7/5 (384)
Trustpilot
1.2/5 (491)
G2
3.8/5 (13)
Watch out
Extremely difficult cancellation process requiring live conversation with sales rep
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Sales teams getting started with CRM (15-user minimum)
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Keap pricing
Discount programs →
Affiliate partner — does not affect ranking.
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Keap

$299–$299
/month
1 plan
Full pricing breakdown →
VS
CRM

SugarCRM

$59–$1000
/user/month
5 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Keap uses Per-seat subscription pricing while SugarCRM uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Keap

$299–$299 / month
See full Keap pricing →
vs

SugarCRM

$59–$1000 / user/month
See full SugarCRM pricing →

Keap and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Keap SugarCRM
Keap $299 /month $59 /per user/month, billed annually
Sugar Sell Advanced — $85 /per user/month, billed annually
Sugar Sell Premier — $135 /per user/month, billed annually
Sugar Serve — Custom
Sugar Market — $1K /per month for up to 10,000 contacts, billed annually

Market Intelligence

Keap

Median annual cost
$1,182
Based on
66 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Keap

G2
3.8/5 (13)
Trustpilot
1.2/5 (491)
TrustRadius
6.7/10 (384)
Capterra
4.1/5 (1,297)
Top complaints
  • Extremely difficult cancellation process requiring live conversation with sales rep
  • Significant price increases (70% in 12-15 months) without corresponding feature improvements
  • Poor customer service and unresponsive account managers

SugarCRM

Trustpilot
2.1/5 (13)
TrustRadius
6.2/10 (5)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Contract Terms

Term Keap SugarCRM
Auto-renewal Yes —
Cancellation 10 days before renewal —
Minimum commitment 1 month Annual billing required
Price escalation Documented price increases of 70% over 12-15 months without prior notification. Multiple users report doubled pricing over 2 years. —
Can downgrade No —

Continue researching

Keap

SugarCRM

Related Comparisons