Price checkPer seat
Sugar Sell Standard$59/user/moSugar Sell Advanced$85/user/moSugar Sell Premier$135/user/mo
See all 5 plans

All SugarCRM Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Sugar Sell Standard

  • Accounts & contacts
  • Lead & opportunity management
  • Quotes
  • Pipeline management
  • Business processes
  • Reporting & analytics
  • Mobile access
  • Basic support

Sugar Sell Advanced

  • All Standard features
  • Mail & calendar integration
  • Case management
  • Bug tracking
  • Sugar Intelligence
  • Sales-i
  • Smart Guides
  • Standard support

Sugar Sell Premier

  • All Advanced features
  • Geo mapping
  • Discover analytics
  • 2x file & data storage
  • LinkedIn connector
  • Enhanced support

Sugar Serve

  • Case management
  • Omnichannel engagement
  • SLA management
  • Customer portal
  • Service dashboards

Sugar Market

  • Landing pages
  • Email nurture campaigns
  • Buyer journey tracking
  • Lead scoring
  • Campaign analytics
See SugarCRM Plans
Compare SugarCRM with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Live calculator

What does SugarCRM actually cost you?

Drag the slider. Pick a tier. Watch your projected spend update live.

Tier
Billing
Your projected cost$1.5Kper month · $59/seat × 25 seats
Year 1 license$18K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across SugarCRM's plans, annualized. Custom-priced tiers show a hatched bar.

Sugar Sell Standard$708/yr
Sugar Sell Advanced$1.0K/yr
Sugar Sell Premier$1.6K/yr
Sugar ServeCustom
Sugar Market$12K/yr
Real-world benchmark

Buyers actually pay a median of $2.8K/yr for SugarCRM contracts (Vendr deal flow, n=4). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
Medium confidence

SugarCRM costs $59 to $1K per user/month as of June 2026, with 5 plans available. Plans: Sugar Sell Standard at $59/user/month, Sugar Sell Advanced at $85/user/month, Sugar Sell Premier at $135/user/month, and Sugar Market at $1000/user/month. Enterprise pricing is available on request. The median contract is $2,750/year based on 4 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

SugarCRM offers 5 pricing tiers: Sugar Sell Standard, Sugar Sell Advanced, Sugar Sell Premier, Sugar Serve, Sugar Market. Paid plans include Sugar Sell Standard at $59/per user/month, billed annually, Sugar Sell Advanced at $85/per user/month, billed annually, Sugar Sell Premier at $135/per user/month, billed annually. The Sugar Sell Advanced plan is growing sales teams needing deeper automation (15-user minimum).

Compared to other crm software, SugarCRM is positioned at the mid-market price point.

  • Median contract: $2,750/yr from 4 purchases
    • 0
Last verified: | Sources: 1 pricing pages and reviews

How much does SugarCRM cost?

SugarCRM pricing starts at $59/user/month across 5 plans, with enterprise pricing available on request. Plans include Sugar Sell Standard at $59/user/month, Sugar Sell Advanced at $85/user/month, Sugar Sell Premier at $135/user/month, Sugar Serve (custom pricing), Sugar Market at $1000/user/month.

SugarCRM Pricing Overview

SugarCRM has 5 pricing plans ranging from $59 to $1,000/user/month. The Sugar Sell Standard plan costs $59/user/month, best for sales teams getting started with crm (15-user minimum). The Sugar Sell Advanced plan costs $85/user/month, best for growing sales teams needing deeper automation (15-user minimum). The Sugar Sell Premier plan costs $135/user/month, best for enterprises requiring advanced forecasting and analytics (15-user minimum). The Sugar Serve plan requires contacting sales for a custom quote and is designed for support teams needing omnichannel service management. The Sugar Market plan costs $1,000/user/month, best for marketing teams running automated campaigns alongside sugar sell.

SugarCRM with a Annual billing required minimum commitment.

The median SugarCRM customer pays $2,750/year based on 4 verified purchases.

This pricing was last verified in June 9, 2026 from 1 independent source.

See SugarCRM Plans

SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Standard, billed annually with a 15-user minimum. The three Sugar Sell tiers — Standard ($59), Advanced ($85), and Premier ($135) — cover sales automation from pipeline basics through intelligent account management and advanced analytics.

All Sugar Sell plans require a 15-user minimum commitment and annual billing, which means the effective floor cost is $885 per month ($59 × 15 users) for a new team starting on Standard. There is no single-user or small-team entry option at the lower price points.

Sugar Market (marketing automation) is sold separately as a flat $1,000 per month for up to 10,000 contacts, billed annually. Sugar Serve (customer service) is a separate product whose pricing is not published on the vendor website and requires a sales quote.

SugarCRM redirects sugarcrm.com to sugarai.com, reflecting a rebranding; the underlying products (Sugar Sell, Sugar Serve, Sugar Market) remain the same platform.

How SugarCRM Pricing Compares

Compare SugarCRM pricing against top alternatives in CRM.

Close $9-$139/user/mo Compare → Copper $9.0-$134.0/user/mo Compare → Freshsales $0-$69/user/mo Compare →

Compare SugarCRM vs Alternatives

Before committing to SugarCRM, compare pricing with these 3 alternatives in the same category.

VSClose
From $9/user/mo

Testing Close CRM

Full comparison
VSCopper
From $9.0/user/mo

Small teams using Google Workspace

Full comparison
VSFreshsales
Free

Solopreneurs and very small teams getting started

Full comparison

All SugarCRM alternatives & migration guides

What Companies Actually Pay for SugarCRM

The median SugarCRM buyer pays $2,750/year based on 4 verified purchase transactions.

What companies actually pay $2,750/yr Median across 4 community cost mentions
Review scores
TrustRadius 6.2/10 (5)
Trustpilot 2.1/5 (13)
Top pricing complaints
Buggy and complicated interfacePoor support responsivenessSlow performance and system downtimeDifficult data export
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 4 distinct user reports. Indicative only — not contract-grade data.

How SugarCRM Pricing Compares

Software Starting Price Top Price
SugarCRM $59/user/month $1000/user/month
Capsule CRM Free $75/user/month
Bitrix24 CRM Free $499/organization/month
Close Free $139/user/month
Copper $9/user/month $134/user/month
Folk CRM $30/user/month $100/user/month

Detailed pricing comparisons:

Browse all CRM pricing →

Intelligence sourced from 3 independent sources
TrustRadius Enterprise reviews Trustpilot Consumer reviews Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 7 source citations total.

SugarCRM Contract Terms

SugarCRM contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Minimum Commitment Annual billing required
Mid-Term Downgrade Not allowed
Payment Terms Billed annually
Based on 1 verified source

How to Negotiate SugarCRM Pricing

SugarCRM contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics
Highlight Support Concerns Upfront medium success

Use documented support issues and slow response times as leverage to negotiate better support SLAs or reduced pricing. Reference reviews mentioning minimal account management and unscalable support.

Trustpilot reviews (2025-2026)
Request Implementation Credits medium success

Given widespread reports of prolonged implementation (16+ months in some cases), negotiate upfront credits or guaranteed implementation timeline SLAs to mitigate risk of budget overruns.

Trustpilot reviews (2019-2023)
Bundle Marketing Automation at Discount medium success

Since marketing automation is a separate addon, negotiate bundled pricing if you need both CRM and marketing automation to avoid per-contact pricing surprises later.

Reddit discussions (2025)
Compare Against Competitive Alternatives medium success

Use competitive pricing from Zoho ($14/user), Pipedrive ($15/user), or Freshsales ($15/user) as leverage, especially given SugarCRM's documented complexity and support issues.

Reddit competitive discussions (2025)
Negotiate Custom Tier Minimums low success

Standard tier requires 10-user minimum. If you have fewer users but need Standard features, push for a lower minimum commitment or custom pricing.

TrustRadius pricing page
High success Medium Low / difficult

Full negotiation guide →

SugarCRM Pricing FAQ

01 How much does SugarCRM cost per user per month?

Sugar Sell is priced at $59/user/month (Standard), $85/user/month (Advanced), or $135/user/month (Premier), all billed annually with a 15-user minimum. These are the only tiers currently published on the vendor's pricing page at sugarai.com/pricing.

02 What is the minimum number of users required for SugarCRM?

All three Sugar Sell tiers require a minimum of 15 users, billed annually. There is no plan available for smaller teams at a reduced per-user rate.

03 What does Sugar Market cost?

Sugar Market, SugarCRM's marketing automation product, starts at $1,000 per month for up to 10,000 contacts, billed annually. Additional contacts are charged incrementally. It is sold separately from the CRM.

04 Does SugarCRM offer a free plan or free trial?

SugarCRM does not offer a free plan. A free trial is available for Sugar Sell plans — contact sales to request access.

05 What is the difference between Sugar Sell, Sugar Serve, and Sugar Market?

Sugar Sell is the core sales CRM ($59–$135/user/month). Sugar Serve is the customer support platform with case management and omnichannel engagement (pricing not published; contact sales). Sugar Market is the marketing automation product ($1,000/month for 10k contacts). They are separate products that can be combined.

06 Does SugarCRM charge for API access?

No. API access is included in all Sugar Sell subscriptions with no separate usage charges, which is a meaningful differentiator from some competitors.

Is this pricing incorrect? — we'll verify and update it.