Pipedrive vs SugarCRM
CRM pricing comparison · 2026
Pipedrive pricing ranges from $14–$79/user/month, while SugarCRM ranges from $59–$1000/user/month. Pipedrive is typically 60% more affordable, though your actual cost depends on tier and team size.
Pipedrive
Pipedrive costs $14 to $79 per user per month when billed annually, across four plans: Lit
verified 28d ago
$800
$2.8K
SugarCRM
SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Sta
verified 27d ago
$800
$2.8K
Recorded annual contract medians
Pipedrive
median is
$1.9K
less than
SugarCRM
· different customer contracts; not a quote
Cheapest
$800
Spread
71%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Growth
$12K/yr
year 1 license · $39/seat
Sugar Sell Advanced
$26K/yr
year 1 license · $85/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$800/yr
Vendr · n=67
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
18 sourced facts
12 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
4w ago
Confidence
Medium confidence
Sources
4 sourced facts
1 contract · Vendr median · 2 review platforms
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Pipedrive
SugarCRM
Auto-renewal
Yes
—
Cancellation
Must cancel before renewal date; cancellation process is reported as confusing and prone to billing users an extra cycle
—
Commitment
✓
Monthly or annual depending on plan chosen
Annual billing required
Price escalation
Users report consistent price increases year over year with features being pushed to higher tiers
—
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Pipedrive and SugarCRM both operate in the crm category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Pipedrive | SugarCRM |
|---|---|---|
| Lite | $14 /user/month (billed annually) | $59 /per user/month, billed annually |
| Growth | $39 /user/month (billed annually) | $85 /per user/month, billed annually |
| Premium | $49 /user/month (billed annually) | $135 /per user/month, billed annually |
| Ultimate | $79 /user/month (billed annually) | Custom |
| Sugar Market | — | $1K /per month for up to 10,000 contacts, billed annually |
Market Intelligence
Pipedrive
- Median annual cost
- $800
- Based on
- 67 deals
SugarCRM
- Median annual cost
- $2,750
- Based on
- 4 deals
Contract Terms
| Term | Pipedrive | SugarCRM |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | Must cancel before renewal date; cancellation process is reported as confusing and prone to billing users an extra cycle | — |
| Minimum commitment | Monthly or annual depending on plan chosen | Annual billing required |
| Price escalation | Users report consistent price increases year over year with features being pushed to higher tiers | — |