Vivantio vs ServiceNow (2026): Pricing, Pros & Verdict
Compare / Vivantio vs ServiceNow
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Team size
25 seats

Vivantio vs ServiceNow

Help Desk/Support pricing comparison · 2026

Vivantio pricing ranges from $49–$99/user/month, while ServiceNow uses custom pricing. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
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2 products · Help Desk/Support
Side-by-side · live
V
Vivantio
Vivantio is an ITSM and service management platform aimed at B2B service organizations, MS
verified 5w ago
$30K $130K
View pricing →
ServiceNow
ServiceNow does not publish public pricing — all plans are quoted by sales based on your o
verified 13d ago
$30K $130K
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Vivantio Platform (Top)
$30K/yr
year 1 license · $99/seat
Custom pricing
Custom
all tiers are quote-only
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$130K/yr
Vendr · n=82 avg 8% negotiated
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources No structured sources
Last verified 1mo ago
Confidence Limited confidence
Sources 5 sourced facts
4 contract · Vendr median
Last verified 1w ago
Confidence Limited confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
No hidden costs documented
No hidden costs documented
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Smaller service teams entering the platform at the low end of the range; exact price depends on volume and configuration.
No public ratings yet
Best for
Organizations starting with AI-powered ITSM
Watch out
Pricing opacity and lack of public pricing information
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Vivantio pricing
Discount programs →
Visit ServiceNow pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Vivantio

$49–$99
/user/month
2 plans
Full pricing breakdown →
VS
Help Desk/Support

ServiceNow

Custom pricing
/user/month
3 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Vivantio uses Per-seat subscription pricing while ServiceNow uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Vivantio

$49–$99 / user/month
See full Vivantio pricing →
vs

ServiceNow

Custom pricing
See full ServiceNow pricing →

Plan-by-Plan Pricing

Plan Vivantio ServiceNow
Vivantio Platform (Entry) $49 /user/month Custom
Vivantio Platform (Top) $99 /user/month Custom
Prime — Custom

Continue researching

Vivantio

ServiceNow

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