Tidio Pricing 2026

Tidio pricing starts at $0/month for the free plan with 50 billable conversations. Paid plans run from $24.17/month (Starter, billed annually) up to $349/month at the top Growth volume step. Growth is not one price: it is seven steps, from $59/month at 250 conversations to $349/month at 2,000. Plus starts at $300/month plus usage, and Premium is quote-only. Budget above the plan price, because Lyro AI is a separate meter starting at $39/month and flattening at $0.70 per AI conversation from 200/month up. A Growth user at 250 conversations who adds 200 Lyro conversations pays $59 for the plan plus $140 for Lyro — more than triple the plan price on its own.

Yes, Tidio offers a permanent free plan with 50 billable conversations per month, up to 10 live chat agents, 50 one-time Lyro AI conversations, and 100 unique visitors reached by Flows. The free plan includes multi-channel integrations (Messenger, Instagram, WhatsApp), basic ticketing, and mobile apps. However, the 50-conversation limit fills quickly for active businesses - most teams exceed this within their first month of moderate usage. There's also a 7-day free trial of all premium features (no credit card required) before reverting to the free plan.

Tidio has five named plans, but Growth is a volume ladder rather than a single price: Free ($0, 50 billable conversations), Starter ($29/mo, or $24.17/mo billed annually, 100 conversations), Growth (seven steps from $59/mo at 250 conversations to $349/mo at 2,000), Plus (from $300/mo plus usage, custom conversation volume, contact sales), and Premium (quote-only; includes from 3,000 Lyro AI conversations and a guaranteed 50% Lyro resolution rate). Annual billing is two months free — about 17% off, not the 20% often quoted. Tidio charges on billable conversation volume rather than seats, so cost moves with traffic.

A billable conversation is any live chat, ticket, email, or social media thread where a human agent sends at least one reply. Conversations handled entirely by Lyro AI Agent or automated Flows do not count as billable. Unanswered messages from visitors also don't count. However, if Lyro AI escalates to a human agent, that conversation becomes billable. Importantly, one conversation = one thread regardless of message count - a 50-message back-and-forth only counts as 1 billable conversation. This applies across all channels: website chat, Instagram DMs, WhatsApp, Messenger, and email tickets.

Lyro AI Agent is charged separately from base Tidio plans, starting at $49/month for 50 AI conversations. Base plans include limited AI conversations: Free (50 one-time), Starter (50), Plus (5,000), and Premium (10,000). The Lyro add-on scales with volume - approximately $0.50-0.65 per AI conversation for additional capacity. For a business needing 200-300 AI conversations monthly, expect to pay $60-120+ on top of your base plan. Lyro conversations are separate from billable (human agent) conversations, creating dual billing that can more than double your total Tidio costs.

Tidio Flows (chatbot automation) start at $29/month for 2,000 unique visitors, scaling to $85/month for 15,000 visitors. The free plan includes only 100 Flow visitors/month. A 'Flow visitor' is anyone who triggers/interacts with your chatbot flows, even if they don't complete the conversation. For businesses with 5,000+ monthly visitors using chatbots for lead capture or qualification, expect to pay $40-85/month for Flows alone. This is separate from conversation limits and Lyro AI costs, meaning a typical setup might be: $59 base plan + $39 Lyro + $29 Flows = $127/month minimum.

Tidio provides strong value for small-to-medium businesses needing multi-channel support with AI, especially against Intercom ($74+/seat/mo) or Zendesk with AI add-ons ($69+/agent/mo). The conversation-based model does make costs move with traffic. For a moderate 200-500 conversations a month you are on the $59 to $129 Growth steps, which is competitively priced. For enterprises or volatile traffic, Plus and Premium are quote-only, so the comparison against per-seat competitors depends entirely on the quote you negotiate.

Tidio uses conversation-based pricing while most competitors (Intercom, Zendesk, Freshdesk) use per-agent/seat pricing. Intercom starts at $85/mo with $0.99 per AI resolution. Zendesk starts at $19/agent/mo but requires $50/agent/mo add-on for AI Copilot. For small teams (1-3 agents) with moderate volume, Tidio is often cheaper ($59-199/mo vs Intercom's $222+/mo for 3 seats). However, for large teams (20+ agents) with controlled conversation volume, per-seat pricing can be more cost-effective. Tidio's 58% AI resolution rate outperforms Intercom's Fin2 (51%), making it attractive for AI-first strategies. Budget alternatives like Crisp, Chaport, or LiveChat offer simpler pricing but lack Tidio's AI depth.

Tidio's annual discount is two months free — you pay for ten months, roughly 17% off, not the 20% often quoted. Growth's first step is $59/month billed monthly or $49.17/month billed annually. Annual billing is not available on the Shopify plan. Plus (from $300/mo plus usage) and Premium (quote-only) are both negotiable, with volume discounts available for large or multi-year commitments. No student, nonprofit or startup discounts are published. The best negotiating window is 30-60 days before renewal, since refunds are consistently denied once an annual charge is processed.

Tidio does not charge overage fees. Instead you move up the volume ladder. Growth's steps are 250 conversations at $59/month, 400 at $89, 600 at $129, 800 at $159, 1,000 at $179, 1,500 at $249 and 2,000 at $349 — so exceeding 250 moves you onto the $89 step even if you go over by a handful of conversations. Each step up is a $20 to $100 increase. For businesses with unpredictable spikes such as seasonal sales or product launches, budget from the step above the one you expect to land on. Plus and Premium replace the published ladder with a negotiated volume.

Yes. Plus (from $300/mo plus usage) and Premium (quote-only) are negotiable, especially with custom requirements like multi-project setups, high agent counts or annual commitments. Tidio does not publish a Premium price at all, so the only way to learn it is to request a quote — treat whatever figure you are given as the opening position. For Starter and Growth, focus on annual billing (two months free) rather than negotiating; those are self-serve at fixed prices. Best leverage comes from comparing quotes from Intercom, Zendesk or Freshdesk, particularly at quarter-end.

No, Tidio does not charge separate implementation or onboarding fees. Premium (quote-only) includes white-glove implementation, custom onboarding and a dedicated success manager as part of the subscription. Plus (from $300/mo plus usage) includes a dedicated success manager with less intensive onboarding. Starter and Growth are self-service with email support and documentation. Setup time is still a real indirect cost — configuring Flows, departments, integrations and training Lyro typically takes 10-20 hours of team time.

Tidio does not publish a Premium price — it is quote-only. Premium includes a custom billable conversation volume, from 3,000 Lyro AI conversations, a guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, multiproject support, departments, OpenAPI access, custom branding removal, priority support with SLA guarantees, a dedicated success manager and advanced analytics. It targets teams running thousands of conversations a month that need managed AI and contractual guarantees. Note that the 50% figure is the only resolution rate Tidio commits to in writing — its marketing cites 67% and its own savings calculator assumes 55%.

Tidio bills based on conversation volume (not per-agent seats) on either monthly or annual cycles. Annual plans save 20%. Billing is centralized per account. You can run multiple plans simultaneously (e.g., base plan + Lyro AI add-on + Flows add-on). Conversation limits reset monthly. If you exceed your limit, you're prompted to upgrade mid-cycle to a higher tier (prorated for remainder of billing period). The 7-day free trial does not require a credit card and automatically reverts to the free plan. Careful: separate add-ons for Lyro AI and Flows can create complex billing with multiple line items - monitor your usage dashboard closely to avoid surprise upgrades.

All Tidio plans, including Free, include multi-channel integrations for Messenger, Instagram, WhatsApp, email and live chat widgets. Starter and Growth include standard integrations with platforms like Shopify, WordPress, Wix, Zapier and basic CRM connections. Advanced CRM features (Salesforce, HubSpot deep sync), API access and multiproject support require Plus (from $300/mo plus usage) or higher. Only Plus and Premium include OpenAPI access for custom integrations.

Yes, but multiproject support — managing multiple websites from one account — is only available on Plus (from $300/mo plus usage) and Premium (quote-only). Free, Starter and Growth are limited to single-project use. To manage 2-3 websites on the lower tiers you would need separate Tidio accounts and subscriptions for each. Plus consolidates multiple projects under one account with shared team members, unified analytics and centralised billing — a real advantage for agencies, franchises and multi-brand businesses.

Tidio's Lyro AI Agent achieves a 58% resolution rate (percentage of conversations successfully handled without human escalation), outperforming Intercom's Fin2 (51% resolution rate). Lyro handles up to 67% of customer inquiries with 'human-like precision' according to Tidio's published metrics. However, AI accuracy depends heavily on training data quality, knowledge base completeness, and query complexity. Simple FAQ-style questions see 70-80% resolution, while complex multi-step or product-specific issues drop to 40-50%. The Premium plan guarantees 50% resolution rate as a managed service with dedicated AI optimization support.

Lyro AI Agent is a conversational AI that uses natural language processing to understand and respond to customer questions dynamically, trained on your knowledge base and past conversations. It's charged per AI conversation ($39+/mo for 50 conversations). Flows are rule-based chatbot automation - pre-built conversation trees with triggers, conditions, and actions (e.g., 'if user clicks pricing, show price list'). Flows are charged per unique visitor interaction ($29/mo for 2,000 visitors). Use Lyro for complex, unpredictable customer questions. Use Flows for structured lead qualification, appointment booking, or guided workflows. Most effective setups use both: Flows for initial triage, Lyro for complex Q&A, human escalation for sales.

Yes, Tidio supports 200+ languages for live chat widgets and interfaces. The platform automatically detects visitor language and can display chat widgets in their preferred language. However, Lyro AI's language support is more limited - it performs best in English with decent support for major European languages (Spanish, French, German, Italian). Asian, Middle Eastern, and less common languages may see degraded AI accuracy (30-40% resolution vs 58% for English). Flows can be built in any language manually. Multi-language mode with enhanced features is available on Business tier and above in Tidio's standard support offering.

Tidio's 7-day free trial gives full access to paid features without requiring a credit card. After 7 days your account reverts to the Free plan (50 billable conversations a month, plus a one-off, non-renewing allowance of 50 Lyro AI conversations). You are not charged unless you manually upgrade. During the trial you can test advanced analytics, higher conversation limits, Lyro AI and premium Flows. The no-risk structure makes Tidio easy to evaluate, unlike competitors that require a card upfront.

Reviews are mixed. Some users praise Tidio as "simple and intuitive" with an "extremely easy to install and set up" interface. However, other users report it was "not simple to use, not easy to use" and required initial time investment to learn the platform.

No. Tidio has a strict no-refund policy for their digital products. Even if you're charged for an annual renewal you didn't want, or if you cancel immediately after being billed, they typically will not issue refunds. This policy has been confirmed by multiple customer reports.

Based on customer reports, Tidio has a history of implementing price increases with minimal advance notice—sometimes just a few days before billing. Historical data shows annual increases ranging from 27% to 112% between 2023-2025. Longtime customers have reported going from $150/year to $500/year over a few years without clear communication.

Multiple customers report being automatically moved to higher-priced plans without explicit consent. Some users had their monthly cost jump from €11.25 to €50 without approval. Tidio acknowledged these as mistakes in some cases, but the pattern has repeated for some customers.

Tidio may suspend accounts for policy violations, sometimes without advance warning. Suspended users lose access to customer support features immediately. Resolution can take 24+ hours via email support, with no phone support available for urgent issues. Some users report unclear explanations for suspensions and difficulty getting accounts reinstated quickly.

Yes, Tidio auto-renews annually by default. Based on multiple customer reports, refund requests are consistently denied once the annual charge is processed — Tidio's policy is that digital products are non-refundable. One customer was billed for a doubled rate with no prior notification and was denied a refund; another was charged £372 unexpectedly. To avoid this, set a calendar reminder at least 30 days before your renewal date and contact Tidio's team before that date if you want to cancel or negotiate.

In practice, downgrading is very difficult. Tidio reportedly processes automatic upgrades when usage increases but does not symmetrically reduce pricing when usage drops. One long-term customer at $749/month requested a downgrade, received written confirmation it would be adjusted, but was ultimately kept at the same rate. Document your usage data and request downgrades in writing well before the renewal date.

Yes, and increases have been significant. Documented annual price increases include 27% in 2023, 32% in 2024, and 112% in 2025. One 8-year customer saw their cost rise from $150/year (2021) to $500/year (2024) with no advance notifications. Price changes are typically announced with only a few days' warning before the new rate takes effect. Long-term loyalty does not appear to provide pricing protection.

No. Multiple users confirm that AI features, including the Lyro AI agent, are priced as add-ons separate from the base live chat plan. One long-term customer explicitly noted they were only using the chat system with 'no other features such as AI (which is of course priced extra).' The base Free, Starter, and Growth plans primarily cover live chat and basic chatbot automations.

Multiple customers report account suspensions with no advance warning, no clear explanation of the violation, and slow or no response from support. Suspensions can happen on both free and paid accounts. One business spent £1,000s on setup and integration before being blocked after 7 months; another was suspended twice in 3 years. Tidio has no phone support — contact must go through email or chat, both of which have documented response delays of 2 weeks or more in some cases.