Quick Answer
Last verified:
High confidence

Tidio costs Free to $349 per conversation-based as of August 2026, with 11 plans available including a free tier. Plans: Free (free), Starter (100 conversations) at $29/conversation-based, Growth (250 conversations) at $59/conversation-based, Growth (400 conversations) at $89/conversation-based, Growth (600 conversations) at $129/conversation-based, Growth (800 conversations) at $159/conversation-based, Growth (1,000 conversations) at $179/conversation-based, Growth (1,500 conversations) at $249/conversation-based, Growth (2,000 conversations) at $349/conversation-based, and Plus at $300/conversation-based. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Tidio offers 11 pricing tiers: Free, Starter (100 conversations), Growth (250 conversations), Growth (400 conversations), Growth (600 conversations), Growth (800 conversations), Growth (1,000 conversations), Growth (1,500 conversations), Growth (2,000 conversations), Plus, Premium. A free plan is available. Paid plans include Starter (100 conversations) at $29/user/month, Growth (250 conversations) at $59/user/month, Growth (400 conversations) at $89/user/month. The Starter (100 conversations) plan is small businesses moving past free tier.

Last verified: | Sources: 15 pricing pages and reviews
Forever Free plan type

Yes, Tidio offers a forever free plan as of August 2026. The free tier includes 5 features with limits on billableconversations. Paid plans start at $29/user/month (Starter (100 conversations)). Pricing verified from 15 sources by CostBench.

Forever Free

Tidio's free plan is available indefinitely with no time limit.

What's Included in the Free Plan

  • 50 billable conversations/month
  • 50 Lyro AI Agent conversations (one-off, lifetime)
  • 100 Flows visitors reached
  • Live chat & Ticketing
  • Live visitors list
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What's NOT Included (Paid Only)

  • 100 billable conversations/month
  • 50 Lyro AI Agent conversations (one-off)
  • Operating hours
  • Basic analytics
  • 7-day free trial

Free Plan Limits

Limit Free Plan Paid Plans
billableConversations 50

You'll Need to Upgrade When...

  • You exceed the user limit
  • You need features like 100 billable conversations/month or 50 Lyro AI Agent conversations (one-off)
  • You require premium support or SLA guarantees
  • You need to remove branding or watermarks
  • You need advanced integrations or API access

Hidden Restrictions on Free Plan

  • ! Tidio branding may appear on your content or communications
  • ! Support is limited to community forums or email with longer response times
  • ! Export options may be restricted or include watermarks
  • ! API access is typically limited or not available
  • ! Advanced reporting and analytics require paid plans

Free vs Paid: Which Do You Need?

Free Plan is Enough If...

  • You're an individual or very small team
  • You need only basic features
  • You don't mind usage limits
  • Branding on output is acceptable
  • Community support is sufficient

Free vs Starter (100 conversations) Plan Comparison

Free $0
Features 5 included 7+ included
Support Community/Email Priority Support
Branding Tidio branding Your branding
Best For Small businesses getting started Small businesses moving past free tier

Frequently Asked Questions

01 Is Tidio free?

Yes, Tidio offers a forever free plan with 5 core features included. However, there are limits on billableconversations that may require upgrading.

02 What's included in Tidio's free plan?

Tidio's free plan includes: 50 billable conversations/month, 50 Lyro AI Agent conversations (one-off, lifetime), 100 Flows visitors reached, Live chat & Ticketing, Live visitors list. Key limits include billableConversations: 50.

03 What's NOT included in Tidio's free plan?

The free plan excludes: 100 billable conversations/month, 50 Lyro AI Agent conversations (one-off), Operating hours, Basic analytics, 7-day free trial. You'll also have Tidio branding and limited support options.

04 When should I upgrade from Tidio's free plan?

Consider upgrading when: you hit user or storage limits, need features like 100 billable conversations/month or 50 Lyro AI Agent conversations (one-off), require premium support, or want to remove branding. The cheapest paid plan starts at $29/user/month.

05 Is Tidio's free plan really free forever?

Yes, Tidio's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.

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