Contact Center / CCaaS Software Pricing 2026
Compare pricing for 18 contact center / ccaas tools. Find the right software for your budget.
Contact Center / CCaaS software is priced in more than one way in 2026: billed per user, typically $0 to $550 per user/month across 4 tools; billed as a flat monthly fee, typically $30 to $249 per month across 4 tools. The rest use usage-based or custom pricing. Top picks: 8x8 Contact Center (custom pricing), Aircall ($30–$70/month), Avaya Experience Platform (custom pricing), and 15 more. 1 of 18 tools offer free tiers for small teams or limited use.
All Contact Center / CCaaS Tools
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8x8 Contact Center
Custom pricing
Aircall
$30–$70/month
Avaya Experience Platform
Custom pricing
CSAT.AI (AI quality assurance)
$20–$20/agent / month
Dialpad Contact Center
Custom pricing
Five9
$119–$159/month
Freshdesk Contact Center (Freshcaller)
Free–$69/agent/month
Genesys Cloud
$75–$240/user/month
GoTo Contact Center
Custom pricing
Intermedia Contact Center
Custom pricing
Kustomer (Meta-owned)
Custom pricing
LivePerson (conversational AI CC)
Custom pricing
MoEngage (omnichannel engagement)
Custom pricing
NICE CXone
$110–$249/month
RingCentral Contact Center
Custom pricing
Salesforce Service Cloud Voice
$25–$550/User/Month
Talkdesk
$85–$225/month
Cisco Webex Contact Center
Custom pricingNo matches
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Contact Center / CCaaS Pricing FAQ
01 What is CCaaS?
CCaaS (Contact Center as a Service) provides cloud-based contact center capabilities including voice, chat, email, and social media support.