Contact Center / CCaaS Software Pricing 2026
Compare pricing for 16 contact center / ccaas tools. Find the right software for your budget.
Products 16
Price range $0–$550
Median $108
Free tiers 1
Contact Center / CCaaS software pricing ranges from $0 to $550 per user/month in 2026. The typical cost is around $108/user/month across 16 popular tools. Top picks: Aircall ($30–$70/user/mo), Five9 ($119–$159/user/mo), Genesys Cloud ($75–$240/user/mo), and 13 more. 1 of 16 tools offer free tiers for small teams or limited use.
All Contact Center / CCaaS Tools
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Aircall
$30–$70/month Essentials $40 Professional $70 Custom Custom
Five9
$119–$159/month Digital $119 Core $159 Plus Custom +2
Genesys Cloud
$75–$240/month Cloud CX 1 $75 Cloud CX 2 $115 Cloud CX 3 $155 +1
NICE CXone
$110–$249/month CXone Mpower Omnichannel Suite $110 CXone Mpower Essential Suite $135 CXone Mpower Core Suite $169 +2
Talkdesk
$85–$225/month Digital Essentials $85 Voice Essentials $105 Elite $165 +1
Freshdesk Contact Center (Freshcaller)
Free–$69/agent/month Free Free Growth $null Pro $null +1
MoEngage (omnichannel engagement)
Custom pricing MoEngage Inform Custom Growth Custom Enterprise Custom +1
GoTo Contact Center
Custom pricing GoTo Contact Center Custom
Intermedia Contact Center
Custom pricing Contact Center PRO Custom Contact Center ELITE Custom
CSAT.AI (AI quality assurance)
$20–$20/agent / month Growth $20 Enterprise Custom
Dialpad Contact Center
Custom pricing Dialpad AI Agents Custom Dialpad Support Custom Dialpad Sell Custom +1
Avaya Experience Platform
Custom pricing Avaya Experience Platform Custom
Salesforce Service Cloud Voice
$25–$550/User/Month Starter Suite $25 Pro Suite $null Enterprise $null +2
8x8 Contact Center
Custom pricing 8x8 Contact Center Custom
RingCentral Contact Center
Custom pricing Contact Center Custom
LivePerson (conversational AI CC)
Custom pricing Bronze Custom Silver Custom Gold Custom
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Contact Center / CCaaS Comparisons
Aircall vs Five9 Compare → Aircall vs Genesys Cloud Compare → Aircall vs NICE CXone Compare → Aircall vs Talkdesk Compare → Talkdesk vs NICE CXone Compare → Talkdesk vs Genesys Cloud Compare → Talkdesk vs Five9 Compare → NICE CXone vs Genesys Cloud Compare → NICE CXone vs Five9 Compare → Genesys Cloud vs Five9 Compare →
Cost Analysis Tools
Aircall
Genesys Cloud
NICE CXone
Talkdesk
Freshdesk Contact Center (Freshcaller)
Contact Center / CCaaS Pricing FAQ
01 What is CCaaS?
CCaaS (Contact Center as a Service) provides cloud-based contact center capabilities including voice, chat, email, and social media support.