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StarterCustomGrowthCustomEnterpriseCustom
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All Catalyst Plans & Pricing

Plan Monthly Annual Best For
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Starter

  • Up to 500 customer accounts
  • Unified customer view
  • Health scoring
  • Task management
  • Email integration
  • Standard reporting

Growth

  • Up to 2,000 customer accounts
  • Advanced automation
  • Custom playbooks
  • Advanced reporting and dashboards
  • API access
  • Priority support

Enterprise

  • Unlimited customer accounts
  • Enterprise SSO and SAML
  • Advanced API access
  • Custom data models
  • Dedicated account team
  • Premium support with SLA
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Quick Answer
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Estimate

Catalyst uses custom pricing as of June 2026 with 3 plans available. Contact Catalyst directly for a personalized quote. The median contract is $450/year based on 263 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Catalyst offers 3 pricing tiers: Starter, Growth, Enterprise. The Growth plan is mid-market cs teams needing advanced automation and custom workflows.

Compared to other customer success software, Catalyst is positioned at the budget-friendly price point.

  • Median contract: $450/yr from 263 purchases
    • 0
Last verified: | Sources: 1 pricing pages and reviews

How much does Catalyst cost?

Catalyst uses custom pricing across 3 plans. Contact Catalyst directly for a personalized quote. Plans include Starter (custom pricing), Growth (custom pricing), Enterprise (custom pricing).

Catalyst Pricing Overview

Catalyst uses custom pricing — contact their sales team for a quote. The Starter plan requires contacting sales for a custom quote and is designed for growing b2b saas teams beginning their customer success practice. The Growth plan requires contacting sales for a custom quote and is designed for mid-market cs teams needing advanced automation and custom workflows. The Enterprise plan requires contacting sales for a custom quote and is designed for enterprise b2b saas businesses requiring unlimited scale and dedicated support.

The median Catalyst customer pays $450/year based on 263 verified purchases.

This pricing was last verified in June 9, 2026 from 1 independent source.

Request Catalyst Pricing

Catalyst does not publish public pricing. Since merging with Totango in early 2024, all pricing is quote-based and requires contacting sales.

Catalyst is a customer success platform that unifies customer data to give CS, sales, and support teams a shared view of account health. Plans are structured around the number of customer accounts rather than per-seat fees, so unlimited internal users can access the platform.

To get pricing, request a demo or speak with the Totango/Catalyst sales team directly at catalyst.io or totango.com.

How Catalyst Pricing Compares

Compare Catalyst pricing against top alternatives in Customer Success.

Totango $249.0-$3000.0/user/mo Compare → Vitally $299.0-$999.0/user/mo Compare → ChurnZero $1000.0-$5000.0/user/mo Compare →

Compare Catalyst vs Alternatives

Before committing to Catalyst, compare pricing with these 3 alternatives in the same category.

VSTotango
From $249.0/user/mo

Small customer success teams just getting started with dedicated CS software

Full comparison
VSVitally
From $299.0/user/mo

SaaS companies scaling with one-to-many and product-led growth customer success models focused on automation

Full comparison
VSChurnZero
From $1000.0/user/mo

Growing SaaS companies starting to build out their customer success function with up to 100 team members

Full comparison

All Catalyst alternatives & migration guides

What Companies Actually Pay for Catalyst

The median Catalyst buyer pays $450/year based on 263 verified purchase transactions.

What companies actually pay $450/yr Median across 263 community cost mentions
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 263 distinct user reports. Indicative only — not contract-grade data.

How Catalyst Pricing Compares

Software Starting Price Top Price
Catalyst Custom Custom
ChurnZero Custom Custom
Gainsight $100/user/month $350/user/month
Intercom Customer Success $29/month $132/month
Planhat Custom Custom
Totango Free $1099/user/month

Detailed pricing comparisons:

Browse all Customer Success pricing →

Catalyst Pricing FAQ

01 How much does Catalyst cost?

Catalyst does not list public prices. All plans are quote-based — you need to contact the sales team for a specific figure based on your company size and account volume.

02 What pricing tiers does Catalyst offer?

Catalyst offers three tiers — Starter, Growth, and Enterprise — differentiated primarily by the number of customer accounts supported. All require a sales conversation to get a quote.

03 Is there a free plan or free trial for Catalyst?

Catalyst does not advertise a free plan. Prospective customers can request a demo through the website.

04 Did Catalyst change its pricing after merging with Totango?

Catalyst merged with Totango in early 2024 and the catalyst.io/pricing page now redirects to Totango's site. Pricing is no longer publicly listed and is handled through Totango's sales process.

05 How does Catalyst charge — per seat or flat rate?

Catalyst's plans are structured around customer account limits rather than the number of internal users, so all internal team members can access the platform under a single account-based fee.

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