Price checkMonthly
VIP EnterpriseCustomPRO ProfessionalCustomBASE BasicCustom
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All JivoChat Plans & Pricing

Plan Monthly Annual Best For
VIP Enterprise Contact Sales Not specified
PRO Professional Contact Sales Not specified
BASE Basic Contact Sales Not specified
JivoChat CRM FREE Not specified
WhatsApp Module Not published Not specified
Jivo Marketing Not published Not specified
AI assistant Not published Not specified
Telephony Plus Not published Not specified
Videocalls Contact Sales Not specified
AI Agent Contact Sales Not specified
View all features by plan (compare side-by-side)

VIP Enterprise

PRO Professional

BASE Basic

JivoChat CRM FREE

WhatsApp Module

Jivo Marketing

AI assistant

Telephony Plus

Videocalls

AI Agent

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Tier
Billing
Your projected cost$675per month · $27/unit × 25units
Year 1 license$8.1K12 months at this rate
At a glance

List price by tier (annualized, per agent)

Per-agent list price across JivoChat's plans, annualized. Custom-priced tiers show a hatched bar.

VIP EnterpriseCustom
PRO ProfessionalCustom
BASE BasicCustom
WhatsApp Module$324/yr
Jivo Marketing$72/yr
AI assistant$156/yr
Telephony Plus$48/yr
VideocallsCustom
AI AgentCustom
Quick Answer
Last verified:
High confidence

JivoChat costs Free to $69 per agent per month as of September 2026, with 10 plans available including a free tier. Plans: JivoChat CRM FREE (free), WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month, and Telephony Plus at $4/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

JivoChat offers 10 pricing tiers: VIP Enterprise, PRO Professional, BASE Basic, JivoChat CRM FREE, WhatsApp Module, Jivo Marketing, AI assistant, Telephony Plus, Videocalls, AI Agent. A free plan is available. Paid plans include WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month.

Compared to other live chat software, JivoChat is positioned at the budget-friendly price point.

  • 12 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.6 out of 5 from 51 reviews (as of Sep 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does JivoChat cost?

JivoChat offers a free plan with 9 paid tiers from $4 to $69/agent per month. Plans include VIP Enterprise (custom pricing), PRO Professional (custom pricing), BASE Basic (custom pricing), JivoChat CRM FREE (free), WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month, Telephony Plus at $4/month, Videocalls (custom pricing), AI Agent (custom pricing).

JivoChat Pricing Overview

JivoChat has 10 pricing plans, including a free tier. Paid plans range from $4 to $69/agent per month. The VIP Enterprise plan requires contacting sales for a custom quote. The PRO Professional plan requires contacting sales for a custom quote. The BASE Basic plan requires contacting sales for a custom quote. The JivoChat CRM FREE plan is free. The WhatsApp Module plan costs $27/month. The Jivo Marketing plan costs $6/month. The AI assistant plan costs $13/month. The Telephony Plus plan costs $4/month. The Videocalls plan requires contacting sales for a custom quote. The AI Agent plan requires contacting sales for a custom quote.

JivoChat contracts auto-renew.

There are at least 12 documented hidden costs beyond JivoChat's list price, including implementation, training, and add-on fees.

This pricing was last verified in September 5, 2026 from 1 independent source.

Try JivoChat Free

JivoChat pricing starts at $28/year per agent for the BASE Basic plan, with PRO Professional at $42/year and VIP Enterprise at $56/year — all core tiers are billed annually with no monthly option. A permanent free plan, JivoChat CRM FREE, covers basic live chat at no cost. WhatsApp, AI tools, telephony, and video calls are all sold as separate add-ons: the WhatsApp Module is $27/month, the AI assistant is $13/month, the AI Agent is $69/year, Telephony Plus is $4/month, and Videocalls is $23/year.

How JivoChat Pricing Compares

Compare JivoChat pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare JivoChat vs Alternatives

Before committing to JivoChat, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

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All JivoChat alternatives & migration guides

What Companies Actually Pay for JivoChat

Review scores
Trustpilot 1.3out of 5 (23)
G2 4.6out of 5 (51)
Third-party review aggregates, as of Sep 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Unannounced renewal price increases of 250–300%No refund policy on annual plansBroken iOS mobile SDK and sync failures causing missed customer chatsPoor, slow customer support with ignored complaints

JivoChat Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small team, BASE Basic — 5 agents, no add-ons $140 Year 1 total
5 agents × $28/year
Total $140

5 agents on the BASE Basic annual plan covering core live chat only, with no WhatsApp, AI, or telephony modules.

Small team with WhatsApp — 5 agents, BASE Basic + WhatsApp Module $464 Year 1 total
$140/year agent licenses
$324/year WhatsApp Module at $27/month × 12
Total $464

5 agents on the BASE Basic plan plus the WhatsApp Module add-on for customer communication via WhatsApp.

Mid-market team, PRO Professional — 10 agents, no add-ons $420 Year 1 total
10 agents × $42/year
Total $420

10 agents on the PRO Professional annual plan with no add-on modules.

Full-featured mid-market — 10 agents, PRO Professional + AI assistant + WhatsApp Module $900 Year 1 total
agent licenses $420
AI assistant at $13/month × 12 $156
WhatsApp Module at $27/month × 12 $324
Total $900

10 agents on PRO Professional with AI assistant and WhatsApp Module add-ons for a multi-channel AI-assisted support workflow.

CURRENT TIER DATA

How JivoChat Pricing Compares

Software Starting Price Top Price
JivoChat Free $69/agent per month
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

12 JivoChat Hidden Costs Beyond the List Price

Beyond the listed price, JivoChat has at least 12 documented hidden costs that can significantly increase total cost of ownership.

Watch for 12 hidden costs
  • WhatsApp integration $27/month
    medium 2 sources
    Grounded summary Add-on Modules: * WhatsApp integration: $27/month (billed annually)
    TrustRadius “We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection”
  • Jivo Marketing $6/month
    low 1 source
    Grounded summary Jivo Marketing: $6/month (billed annually)
  • AI Assistant $13/month
    medium 1 source
    Grounded summary AI Assistant: $13/month (billed annually)
  • Telephony Plus (including IVR) $4/month
    medium 1 source
    Grounded summary Telephony Plus (including IVR): $4/month (billed annually)
  • Video Calls $23/agent/month
    medium 1 source
    Grounded summary Video Calls: $23/agent/month (billed annually)
  • Customization Limitations
    medium 1 source
    Grounded summary Customization Limitations: Some users report that JivoChat offers limited customization options for chat widgets compared to competitors, which might necessitate workarounds or additional tools if extensive branding or unique functionalities are d...
  • Mobile App Issues
    medium 1 source
    Grounded summary While not a direct cost, these issues can impact agent productivity and potentially lead to operational costs due to inefficiencies.
  • Chat History Limit on Free Plan
    high 1 source
    Grounded summary Chat History Limit on Free Plan: The free plan limits chat history to two months, which can force an upgrade for businesses needing to maintain customer context and relationships over a longer period.
  • AI Features Are Separate Add-ons Not Bundled in Any Plan $13/month
    medium 1 source
  • Unannounced Renewal Price Increases of 250–300% 150-300% of prior year license costs
    critical 2 sources
    Trustpilot “I went from paying $140 a year to now they are trying to charge me $450 a year.”
    Trustpilot “This company abruptly increased prices by 300% for existing users with no notice or justification, a serious breach of trust.”
    Trustpilot “each year the price would increase $20-$30. Now as of today without any headsup, wiithout any warning, they increased their prices over 250%.”
  • No Refunds on Annual Plans 100% of annual license costs at risk
    high 2 sources
    Trustpilot “NO REFUNDS. NO PRO-RATED CREDITS. CRAP TERMS OF SERVICE POLICY.”
    Trustpilot “Jivo Chat will not refund any money (I paid for 1 year for 5 agents after looking at all of the Jivo Chat Features that are not actually there, used it for 14 days and no refund for any portion of the money paid).”
  • Telephony and Video Call Modules Are Separate Add-ons $4-$27/month
    low 1 source
Tip

Ask your JivoChat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 23 source citations total.

JivoChat Contract Terms

JivoChat contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment 1 year (BASE Basic, PRO Professional, and VIP Enterprise are priced annually only with no monthly billing option)
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront for all core agent tiers
Price Escalation Multiple customers report 250–300% price increases applied at renewal without advance notice or justification; smaller incremental increases of $20–$30/year also reported in prior years
Note

No refund or pro-rated credit is issued on downgrade or cancellation of annual plans; downgrade to the free JivoChat CRM FREE tier is possible but free tier features have reportedly been reduced over time without notice

Based on 3 verified sources

How to Negotiate JivoChat Pricing

JivoChat contracts are negotiable. These 6 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 6 tactics
Leveraging Discounts high success

JivoChat offers discounts for longer subscription periods (e.g., 10% for 3 months, 30% for 1 year annually) and promo codes, including up to 30% off for new customers or during Black Friday sales.

https://jivochat.com
Exhaust the free tier before committing to any annual plan high success

Given JivoChat's strict no-refund policy on annual subscriptions, there is no risk-free way to trial a paid tier. Thoroughly test the JivoChat CRM FREE plan for your use case before purchasing. If free plan features prove insufficient, evaluate competitors before committing annually.

Trustpilot reviews: no-refund complaints and 14-day cancellation incident
Comparing Alternatives medium success

Buyers can use the pricing and features of competitors like Tawk.to, LiveAgent, and Tidio to negotiate for better terms or highlight JivoChat's market positioning.

https://jivochat.com
Leverage competitor quotes before renewal medium success

Negative reviewers consistently note that many better and cheaper alternatives exist. Obtaining quotes from competitors such as Tidio, Crisp, or Intercom before your renewal date provides leverage if price negotiation is possible and gives you a clear exit option if it is not.

Trustpilot review Mar 2026: 'There are many better and cheaper solutions on the market'
Focusing on Value low success

Emphasizing the value derived from the service, such as increased conversion rates and improved customer service, can justify the cost.

https://jivochat.com
Request written price confirmation before auto-renewal low success

Contact JivoChat support at least 30–60 days before your renewal date and request written confirmation of your renewal price. Multiple customers were hit with 250–300% increases at renewal with no advance notice. A written price confirmation gives you documentation to dispute unexpected increases.

Trustpilot reviews Dec 2025 and Jul 2025 — support reportedly told one customer the company does not care about the price increase concern
High success Medium Low / difficult

Full negotiation guide →

JivoChat Pricing FAQ

01 Does JivoChat have a free plan?

Yes, JivoChat offers a free plan. Paid plans add more capacity and features.

02 How much does JivoChat cost?

JivoChat's cheapest paid plan is Telephony Plus at $4/month.

03 What does WhatsApp integration cost on JivoChat?

WhatsApp connectivity requires the WhatsApp Module add-on at $27/month, purchased separately from your agent plan. It is not included in the BASE Basic ($28/year), PRO Professional ($42/year), or VIP Enterprise ($56/year) tiers.

04 Can I get a refund if JivoChat doesn't work for my team?

Based on multiple user reports, JivoChat does not offer refunds or pro-rated credits on annual plans under any circumstances. Customers have been denied refunds even after 14 days of use. Use the free JivoChat CRM FREE plan to evaluate fully before committing to any annual subscription.

05 Does JivoChat raise prices at renewal?

Multiple customers have reported price increases of 250–300% applied at renewal with no advance notice. One long-term customer reported their annual fee rising from $140 to $450. Request written price confirmation from JivoChat support well before your renewal date and monitor your email for any price change notices.

06 Are JivoChat plans monthly or annual?

The three core paid tiers — BASE Basic ($28/year), PRO Professional ($42/year), and VIP Enterprise ($56/year) — are billed annually only with no monthly payment option. Add-on modules including the WhatsApp Module ($27/month), AI assistant ($13/month), Jivo Marketing ($6/month), and Telephony Plus ($4/month) are available on a monthly basis.

Is this pricing incorrect? — we'll verify and update it.