Quick Answer
Last verified:
High confidence

JivoChat costs Free to $69 per agent per month as of September 2026, with 10 plans available including a free tier. Plans: JivoChat CRM FREE (free), WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month, and Telephony Plus at $4/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

JivoChat offers 10 pricing tiers: VIP Enterprise, PRO Professional, BASE Basic, JivoChat CRM FREE, WhatsApp Module, Jivo Marketing, AI assistant, Telephony Plus, Videocalls, AI Agent. A free plan is available. Paid plans include WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try JivoChat Free

JivoChat lists $0-$69/agent per month, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: whatsapp integration, jivo marketing, ai assistant. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

WhatsApp integration

medium addon

WhatsApp integration is offered as an add-on module for $27/month, billed annually.

Grounded summary

Add-on Modules: * WhatsApp integration: $27/month (billed annually)

trustradius

We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection

2

Jivo Marketing

low addon

Jivo Marketing is offered as an add-on module for $6/month, billed annually.

Grounded summary

Jivo Marketing: $6/month (billed annually)

3

AI Assistant

medium addon

The AI Assistant is offered as an add-on module for $13/month, billed annually.

Grounded summary

AI Assistant: $13/month (billed annually)

4

Telephony Plus (including IVR)

medium addon

Telephony Plus, including IVR, is offered as an add-on module for $4/month, billed annually.

Grounded summary

Telephony Plus (including IVR): $4/month (billed annually)

5

Video Calls

medium addon

Video Calls are offered as an add-on module for $23/agent/month, billed annually.

Grounded summary

Video Calls: $23/agent/month (billed annually)

6

Customization Limitations

medium implementation

Limited customization options for chat widgets may necessitate workarounds or additional tools for extensive branding or unique functionalities.

Grounded summary

Customization Limitations: Some users report that JivoChat offers limited customization options for chat widgets compared to competitors, which might necessitate workarounds or additional tools if extensive branding or unique functionalities are desired.

7

Mobile App Issues

medium support

Technical glitches with mobile apps, including SDK crashes and delayed notifications, can impact agent productivity and lead to operational inefficiencies.

Grounded summary

While not a direct cost, these issues can impact agent productivity and potentially lead to operational costs due to inefficiencies.

8

Chat History Limit on Free Plan

high overage

The free plan limits chat history to two months, which can force an upgrade for businesses needing longer customer context.

Grounded summary

Chat History Limit on Free Plan: The free plan limits chat history to two months, which can force an upgrade for businesses needing to maintain customer context and relationships over a longer period.

9

AI Features Are Separate Add-ons Not Bundled in Any Plan

medium addon

Neither the AI assistant ($13/month) nor the AI Agent ($69/year) is included in any core agent tier. Teams expecting AI-powered chat automation face additional costs on top of their agent plan license.

10

Unannounced Renewal Price Increases of 250–300%

critical overage

Multiple verified customers report price increases of 250–300% applied at renewal with no advance notice or justification. One 5-year customer reported going from $140/year to a renewal demand of $450/year and stated JivoChat support told them the company does not care. A separate reviewer described a 300% increase with no transparency. Smaller year-over-year increases of $20–$30 were reported even before the large step-changes.

trustpilot

I went from paying $140 a year to now they are trying to charge me $450 a year.

trustpilot

This company abruptly increased prices by 300% for existing users with no notice or justification, a serious breach of trust.

11

No Refunds on Annual Plans

high support

JivoChat does not offer refunds or pro-rated credits when cancelling or downgrading an annual plan. Multiple customers report being denied any recovery of fees even after minimal use. One user paid for a full year for 5 agents, used the service for only 14 days, and received no refund.

trustpilot

NO REFUNDS. NO PRO-RATED CREDITS. CRAP TERMS OF SERVICE POLICY.

trustpilot

Jivo Chat will not refund any money (I paid for 1 year for 5 agents after looking at all of the Jivo Chat Features that are not actually there, used it for 14 days and no refund for any portion of the money paid).

12

Telephony and Video Call Modules Are Separate Add-ons

low addon

Telephony Plus ($4/month) and Videocalls ($23/year) are sold as separate modules and are not bundled into any core agent tier. Teams requiring full voice and video communication face cumulative add-on costs layered on top of their base agent license.

Frequently Asked Questions

01 What hidden costs should I budget for with JivoChat?

Beyond the license fee, budget for: WhatsApp integration ($27/month); Jivo Marketing ($6/month); AI Assistant ($13/month); Telephony Plus (including IVR) ($4/month); Video Calls ($23/agent/month); AI Features Are Separate Add-ons Not Bundled in Any Plan ($13/month); Unannounced Renewal Price Increases of 250–300% (150-300% of prior year license costs); No Refunds on Annual Plans (100% of annual license costs at risk); Telephony and Video Call Modules Are Separate Add-ons ($4-$27/month). Exact totals depend on your deployment size and negotiated terms.

02 Does JivoChat charge for implementation?

JivoChat implementation is not included in the license cost. Limited customization options for chat widgets may necessitate workarounds or additional tools for extensive branding or unique functionalities..

03 How much does JivoChat support cost?

Technical glitches with mobile apps, including SDK crashes and delayed notifications, can impact agent productivity and lead to operational inefficiencies..

04 Are there overage or storage costs with JivoChat?

The free plan limits chat history to two months, which can force an upgrade for businesses needing longer customer context..

05 What add-ons cost extra with JivoChat?

Add-on pricing for JivoChat varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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