Quick Answer
Last verified:
High confidence

Passpack costs $1.50 to $4.50 per user/month as of August 2026, with 3 plans available. Plans: Teams at $1.5/user/month, and Business at $4.5/user/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Passpack offers 3 pricing tiers: Teams, Business, Enterprise. Paid plans include Teams at $1.5/user/month, Business at $4.5/user/month. The Business plan is businesses with complex needs requiring safety, security, and control.

Last verified: | Sources: 5 pricing pages and reviews
Know Before You Buy — Try Passpack Free

Passpack lists $1.5-$4.5/user/month, but hidden costs like implementation and support add to the total as of August 2026. Key hidden costs: no native mobile app, migration and data loss risk, slow or non-existent customer support. Verified from 5 sources by CostBench.

Hidden Costs Breakdown

1

No Native Mobile App

medium addon

Passpack has no dedicated mobile app with fingerprint or Face ID login. Users must access via mobile browser, which is clunky and difficult to use with poor scrolling and interface issues.

trustpilot

Super difficult to login. There is no mobile app with fingerprint or faceid login

trustpilot

No mobile app, very clunky to use on phone over browser. Scrolling is horrible.

2

Migration and Data Loss Risk

critical migration

During platform transitions (V7 to new version), users reported lost passwords, no migration emails, and inability to retrieve stored data. Some users lost access to 100-200+ passwords.

trustpilot

Do not trust this site in any way. My passwords from V7 have all disappeared. I have not received an email to switch from the old system to the new one.

trustpilot

Horrible. I was a member for about two years and renewed my subscription when a few months later they changed the platform with no notice. Suddenly I could not retrieve any of my password information. Everything I had put in the system was blocked... I had to start over with over 100 passwords.

3

Slow or Non-Existent Customer Support

high support

Users report emails going unanswered, slow response times (2.5+ hours during critical lockouts), and lack of support during migrations or technical issues.

trustpilot

Contacted customer service via email several times without a response.

trustpilot

We immediately messaged support to get answers. It is now 11:25 am and still haven't received a response, 2 1/2 hours later. We are still locked out of our multiple accts. and at a standstill. Very bad for our business.

4

Limited Free Account Sharing

medium addon

Previous versions allowed sharing passwords with free accounts, but this is no longer possible in the current version. Teams now require paid licenses for all sharing participants.

trustpilot

Before you could share passwords with free accounts, but that's no longer possible.

5

Billing Management Issues

high support

Users report difficulty finding where to change billing details or credit card information, and cases of continued billing after cancellation (up to 2 years).

trustpilot

Its impossible to find where we can change our billing details including credit card.

trustpilot

Product is average, Customer service is terrible... Worst is, they will charge and continue to charge you, and be slow on refunds. It's been 2 years since I cancelled their service, and they are still billing me!!!!

6

Poor User Interface and Performance

low training

Current version described as slow (especially sign-in), complicated, unintuitive, with poor search functionality and no alphabetical sorting. Loading times can be long.

trustpilot

For some reason the current version feels slow. Especially on the sign in you sometimes get the impression that it's stuck. The GUI could be better

trustpilot

Complicated, unintuitive UI.

7

Previously Free Features Moved to Paid Plans

medium addon

Passpack transitioned from a free model to a paid subscription during their V7-to-new-platform migration. Long-term free users were required to pay without prior notice. Features previously available at no cost — including broader password sharing — now require a paid plan starting at $1.50/user/month.

trustpilot

The service was free before you updated to a new version of it. Not happy about that!

trustpilot

Initially, free version was awesome. Though they are taking payment, quality of system degraded terrifically.

8

Continued Billing After Cancellation

high overage

Multiple users report being charged months or even years after cancelling their Passpack subscription. Refunds are slow or denied. Auto-renewal is the default and stopping it has proven difficult for some customers.

trustpilot

It's been 2 years since I cancelled their service, and they are still billing me!!!! I have contacted their customer service many times, refunded some times, and now I'm being billed again despite their last email saying that it won't happen again.

trustpilot

I finally heard from them a year later when they wanted me to renew again!

9

Data Loss Risk During Platform Migration

critical migration

Passpack's migration from V7 to their new platform resulted in password data becoming inaccessible or lost for some users. Several users reported no prior notification about the migration and were unable to retrieve their data, with no timely support response during the transition.

trustpilot

My passwords from V7 have all disappeared. I have not received an email to switch from the old system to the new one.

trustpilot

Suddenly I could not retrieve any of my password information. Everything I had put in the system was blocked. There were no responses to my emails, no support, and no way to contact them.

Frequently Asked Questions

01 What hidden costs should I budget for with Passpack?

Beyond the license fee, budget for: No Native Mobile App (Productivity loss, manual workarounds); Migration and Data Loss Risk (Complete data loss, business disruption); Slow or Non-Existent Customer Support (Extended downtime, lost productivity); Limited Free Account Sharing ($1.50/user/month for each sharing participant); Billing Management Issues (Unwanted recurring charges); Poor User Interface and Performance (5-10% productivity loss); Previously Free Features Moved to Paid Plans ($1.50/user/month); Continued Billing After Cancellation ($1.50-$4.50/user/month); Data Loss Risk During Platform Migration (5-20% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Passpack charge for implementation?

Implementation costs for Passpack vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Passpack support cost?

Users report emails going unanswered, slow response times (2.5+ hours during critical lockouts), and lack of support during migrations or technical issues. Estimated impact: Extended downtime, lost productivity.

04 Are there overage or storage costs with Passpack?

Multiple users report being charged months or even years after cancelling their Passpack subscription. Refunds are slow or denied. Estimated impact: $1.50-$4.50/user/month.

05 What add-ons cost extra with Passpack?

Add-on pricing for Passpack varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Passpack Free

Check current Passpack pricing

Prices and terms change; verify against the live pricing page.

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