Birdeye vs Reputation.com Pricing (2026)

Birdeye vs Reputation.com

Review Management pricing comparison · 2026

Birdeye pricing ranges from $299–$449/month, while Reputation.com ranges from $80–$150/month. Reputation.com is typically 69% more affordable, though your actual cost depends on tier and team size.

Review Management

Birdeye

$299–$449
/month
4 plans
Full pricing breakdown →
VS
Review Management

Reputation.com

$80–$150
/month
4 plans
Full pricing breakdown →

Birdeye and Reputation.com both operate in the review management category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Birdeye Reputation.com
Starter $299 /per location/month $80 /per location/month
Growth $349 /per location/month $115 /per location/month
Dominate $449 /per location/month $150 /per location/month
Premium (4+ locations) Custom Custom

Market Intelligence

Birdeye

Median annual cost
$4,788
Based on
4 deals

Reputation.com

Median annual cost
$14,000
Based on
5 deals

What Users Say

Birdeye

Trustpilot
1.7/5 (25)
Top complaints
  • Extreme difficulty canceling subscriptions with charges continuing after cancellation requests
  • Auto-renewal enforcement and charges for full annual fee even after explicit non-renewal requests
  • Support becomes unresponsive and unavailable after the 6-month onboarding period ends

Reputation.com

Trustpilot
1.5/5 (24)
TrustRadius
8.4/10 (5)
Top complaints
  • Scoring algorithm heavily penalizes negative reviews (reported 27 5-stars needed to overcome one 1-star)
  • Poor customer service and unresponsive account management
  • Frequent technical glitches and integration issues

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Birdeye 4 hidden costs

critical
Annual Contract Auto-Renewal Lock-In $3,588-$5,388
high
Post-Onboarding Support Drop-Off 10-20% of license costs
high
Per-Location Pricing Multiplier $299-$449/user/month
low
Opaque Pricing Until Contact Info Submitted 5-10% of license costs
See all Birdeye hidden costs →

Reputation.com 2 hidden costs

high
Integration Setup and Maintenance Issues 10-20% of license costs
medium
Platform Reliability Issues 5-10% of license costs
See all Reputation.com hidden costs →

Contract Terms

Term Birdeye Reputation.com
Auto-renewal Yes Yes
Cancellation Must cancel on exact renewal date; advance cancellation requests reportedly not honored and full annual fee charged on renewal regardless
Minimum commitment 1 year minimum; 3-year contracts reported by some users 1 year
Price escalation No published schedule; no mid-contract price increase reports in available sources, but users report lock-in makes cost reduction impossible
Can downgrade No