Freshchat vs tawk.to Pricing | Costbench
Compare / Freshchat vs tawk.to
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Team size
25 seats

Freshchat vs tawk.to

Live Chat Software pricing comparison · 2026

Freshchat pricing ranges from $0–$79/month, while tawk.to uses custom pricing.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Freshchat pricing
Free plan limits → Discount programs →
Visit tawk.to pricing
Free plan limits → Discount programs →
Compare
2 products · Live Chat Software
Side-by-side · live
Freshchat
Freshchat pricing starts at $0/month for the Free plan with basic chat functionality.
verified 6d ago
$594 $600
View pricing →
tawk.to
tawk.
verified 5w ago
$594 $600
View pricing →
Verdict · Vendr median · year 1
tawk.to saves $6 vs Freshchat · 25 seats
Cheapest $594
Spread 1%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$15K/yr
year 1 license · $49/seat
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$600/yr
Vendr · n=5 · limited data
↓ Lowest median
Median annual
$594/yr
Vendr · n=14
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 5 sourced facts
3 hidden-cost · Vendr median · 1 review platform
Last verified 6d ago
Confidence Medium confidence
Sources 1 sourced fact
Vendr median
Last verified 1mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
2 documented
  • Third-Party Integration Complexity
    5-10% of license costs
    2 sources
  • WhatsApp Message Delivery Issues
    5% of license costs
    1 source
No hidden costs documented
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.8/5 (5)
Best for
Small teams getting started
Watch out
Bot builder is complex and could be simpler
No public ratings yet
Best for
Businesses of any size needing free live chat, ticketing, and CRM with optional paid add-ons (remove branding, AI Assist, video/voice)
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Freshchat pricing
Free plan limits → Discount programs →
Visit tawk.to pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Live Chat Software

Freshchat

$0–$79
/month
4 plans · Free tier
Full pricing breakdown →
VS
Live Chat Software

tawk.to

Custom pricing
/month
1 plan · Free tier
Full pricing breakdown →

Plan-by-Plan Pricing

Plan Freshchat tawk.to
Free Free /month Free /user/month
Growth $19 /user/month —
Pro $49 /user/month —
Enterprise $79 /user/month —

Market Intelligence

Freshchat

Median annual cost
$600
Based on
5 deals

tawk.to

Median annual cost
$594
Based on
14 deals

Continue researching

Freshchat

tawk.to

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