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Fivestars (now with Lightspeed) costs $269 to $349 per month as of September 2026, with 2 plans available. Plans: Connect Plus at $269/month, and Connect Pro at $349/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Fivestars (now with Lightspeed) offers 2 pricing tiers: Connect Plus, Connect Pro. Paid plans include Connect Plus at $269/month, Connect Pro at $349/month. The Connect Pro plan is established businesses needing full loyalty suite.

Last verified: | Sources: 2 pricing pages and reviews
Know Before You Buy — See Fivestars (now with Lightspeed) Plans

Fivestars (now with Lightspeed) lists $269-$349/month, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: monthly program fees, post-cancellation charges, implementation service deviation fees. Verified from 2 sources by CostBench.

Hidden Costs Breakdown

1

Monthly Program Fees

medium addon

A user reported Fivestars costing $200 per month for the program "with all of the bells and whistles" in 2015.

Grounded summary

Buyers have reported several hidden or implementation costs associated with Fivestars and Lightspeed: * Monthly Fees: Fivestars was described as "costly" by a user in 2015, with a reported cost of $200 per month for the program "with all of the bells and whistles"

2

Post-Cancellation Charges

high overage

One user reported being contacted for a $1,794.00 charge months after canceling a trial.

Grounded summary

Post-Cancellation Charges: One user reported being contacted for a charge of $1,794.00 months after canceling a trial due to connectivity issues and alleged misinformation from a sales representative

3

Implementation Service Deviation Fees

medium implementation

Deviations from agreed-upon implementation services may result in additional fees, quoted on a time and materials basis.

Grounded summary

Buyers have reported several hidden or implementation costs associated with Fivestars and Lightspeed: * Monthly Fees: Fivestars was described as "costly" by a user in 2015, with a reported cost of $200 per month for the program "with all of the bells and whistles"

4

Third-Party Payment Processor Fees

high overage

Lightspeed charges a "3rd party transaction fee" of $200 to $400 monthly if businesses do not switch to Lightspeed Payments.

Grounded summary

Third-Party Payment Processor Fees: Lightspeed has informed customers that they will begin charging a "3rd party transaction fee" of $200 to $400 monthly if businesses do not switch to Lightspeed Payments

5

Payment Terminal Reimbursement

high overage

Customers must reimburse Lightspeed for the list price of "free" payment terminals if they fail to "Actively Process" transactions.

Grounded summary

Third-Party Payment Processor Fees: Lightspeed has informed customers that they will begin charging a "3rd party transaction fee" of $200 to $400 monthly if businesses do not switch to Lightspeed Payments

Frequently Asked Questions

01 What hidden costs should I budget for with Fivestars (now with Lightspeed)?

Beyond the license fee, budget for: Monthly Program Fees ($200 per month); Post-Cancellation Charges ($1,794.00); Third-Party Payment Processor Fees ($200 to $400 monthly). Exact totals depend on your deployment size and negotiated terms.

02 Does Fivestars (now with Lightspeed) charge for implementation?

Fivestars (now with Lightspeed) implementation is not included in the license cost. Deviations from agreed-upon implementation services may result in additional fees, quoted on a time and materials basis..

03 How much does Fivestars (now with Lightspeed) support cost?

Premium support pricing for Fivestars (now with Lightspeed) depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Fivestars (now with Lightspeed)?

One user reported being contacted for a $1,794.00 charge months after canceling a trial. Estimated impact: $1,794.00.

05 What add-ons cost extra with Fivestars (now with Lightspeed)?

Add-on pricing for Fivestars (now with Lightspeed) varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Fivestars (now with Lightspeed) Plans

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