SugarCRM Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
SugarCRM costs $19/user/month for Essentials. Plans range from $19 to $160/user/month.
SugarCRM costs $19 to $160 per user/month as of March 2026, with 5 plans available. Plans: Essentials at $19/user/month, Standard at $79/user/month, Advanced at $115/user/month, Enterprise at $115/user/month, and Enterprise+ at $160/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
SugarCRM offers 5 pricing tiers: Essentials, Standard, Advanced, Enterprise, Enterprise+. Paid plans include Essentials at $19/undefined, Standard at $79/undefined, Advanced at $115/undefined. The Standard plan is growing sales teams (10 user minimum).
Compared to other crm software, SugarCRM is positioned at the mid-market price point.
- Median contract: $1,380/yr from 0 purchases
- Average negotiated discount: 92%
- 7 documented hidden costs beyond list price
How much does SugarCRM cost?
SugarCRM Pricing Overview
SugarCRM has 5 pricing plans ranging from $19 to $160/user/month. The Essentials plan costs $19/user/month, best for small teams getting started with crm. The Standard plan costs $79/user/month, best for growing sales teams (10 user minimum). The Advanced plan costs $115/user/month, best for mid-size organizations (10 user minimum). The Enterprise plan costs $115/user/month, best for organizations requiring on-premises deployment. The Enterprise+ plan costs $160/user/month, best for large enterprises with complex requirements.
SugarCRM with a Annual billing required minimum commitment.
The median SugarCRM customer pays $1,380/year, with an average 92% discount available through negotiation.
There are at least 7 documented hidden costs beyond SugarCRM's list price, including implementation, training, and add-on fees.
This pricing was last verified in February 4, 2026.
SugarCRM pricing starts at $19/user/month for the Essentials plan (3-9 users, billed annually). The Standard plan is $79/user/month (10+ user minimum), while the Advanced plan runs $115/user/month. For larger enterprises, the Enterprise plan is also $115/user/month, and the Enterprise+ plan tops out at $160/user/month. Marketing automation is sold separately as an optional addon with per-contact pricing.
How SugarCRM Pricing Compares
Compare SugarCRM pricing against top alternatives in CRM.
All SugarCRM Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Essentials | $19 / | $19 /year | Small teams getting started with CRM |
| Standard | $79 / | $79 /year | Growing sales teams (10 user minimum) |
| Advanced | $115 / | $115 /year | Mid-size organizations (10 user minimum) |
| Enterprise | $115 / | $115 /year | Organizations requiring on-premises deployment |
| Enterprise+ | $160 / | $160 /year | Large enterprises with complex requirements |
View all features by plan
Essentials
- Basic CRM functionality
- Contact management
- Pipeline management
Standard
- All Essentials features
- Advanced reporting
- Workflow automation
Advanced
- All Standard features
- Advanced analytics
- Enhanced customization
Enterprise
- On-premises deployment
- Full customization
- Advanced security
Enterprise+
- All Enterprise features
- Premium support
- Enhanced integrations
Compare SugarCRM vs Alternatives
Before committing to SugarCRM, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for SugarCRM
The median SugarCRM buyer pays $1,380/year based on 0 verified purchase transactions, with an average 92% savings through negotiation.
with negotiation
SugarCRM Year 1 Total Cost by Company Size
Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.
A startup with a 5-person sales team using the Essentials plan for basic lead and opportunity tracking.
A mid-sized company with 15 sales reps using the Standard plan for comprehensive CRM with pipeline management and reporting.
A growing business with 25 users leveraging the Advanced plan's AI features, email integration, and case management.
A large sales organization with 50 users on the Premier plan, utilizing LinkedIn connector, geo mapping, and enhanced forecasting.
A company using both Sugar Sell Advanced (20 users) and Sugar Market for complete sales and marketing automation.
5-user team on Essentials plan with annual billing, includes basic CRM functionality with unlimited contacts and leads.
25-user team on Standard plan with annual billing, includes advanced workflow automation and reporting. Does not include potential third-party implementation costs (15-30% of license fees).
50-user team on Advanced plan with third-party implementation partner support (estimated at 20% of license costs based on common implementation patterns).
How SugarCRM Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| SugarCRM | $19/user/month | $160/user/month |
| Bitrix24 CRM | Free | $399/organization/month |
| Close | $9/user/month | $139/user/month |
| Copper | $9/user/month | $134/user/month |
| Freshsales | Free | $69/user/month |
| HubSpot CRM | Free | $150/user/month |
SugarCRM Contract Terms
SugarCRM contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.
How to Negotiate SugarCRM Pricing
SugarCRM contracts are negotiable — buyers save an average of 92% off list price. These 5 tactics are sourced from real buyer experiences and procurement specialists.
Use documented support issues and slow response times as leverage to negotiate better support SLAs or reduced pricing. Reference reviews mentioning minimal account management and unscalable support.
Trustpilot reviews (2025-2026)Given widespread reports of prolonged implementation (16+ months in some cases), negotiate upfront credits or guaranteed implementation timeline SLAs to mitigate risk of budget overruns.
Trustpilot reviews (2019-2023)Since marketing automation is a separate addon, negotiate bundled pricing if you need both CRM and marketing automation to avoid per-contact pricing surprises later.
Reddit discussions (2025)Use competitive pricing from Zoho ($14/user), Pipedrive ($15/user), or Freshsales ($15/user) as leverage, especially given SugarCRM's documented complexity and support issues.
Reddit competitive discussions (2025)Standard tier requires 10-user minimum. If you have fewer users but need Standard features, push for a lower minimum commitment or custom pricing.
TrustRadius pricing pageSugarCRM Pricing FAQ
01 What is the minimum number of users required for SugarCRM?
SugarCRM requires a 15-user minimum for the Standard, Advanced, and Premier plans. The Essentials plan at $19/user/month does not appear to have a stated minimum requirement, making it suitable for very small teams.
02 Does SugarCRM require annual billing?
Yes, all SugarCRM pricing tiers require annual billing. Monthly billing options are not available on the standard pricing plans.
03 What is included in the base SugarCRM subscription?
Your SugarCRM subscription includes product enhancements and upgrades four times per year, database backups, mobile access, two sandbox environments, 60GB of data storage plus 1GB per user, Microsoft Outlook plugin, API access (no usage charges), and reporting and customization capabilities.
04 How much does SugarCRM implementation cost?
Implementation costs typically follow the industry standard of $1 spent on implementation for each $1 in annual subscription costs. For example, a 20-user Advanced plan ($20,400 annually) would typically require around $20,000+ for implementation. Basic setup and configuration usually starts around $5,000+.
05 Is there a free trial for SugarCRM?
Yes, SugarCRM offers a free trial for their Sugar Sell plans. Contact their sales team to request access to the trial.
06 What is the difference between Sugar Sell, Sugar Market, and Sugar Serve?
Sugar Sell is the sales automation CRM ($19-$135/user/month). Sugar Market is marketing automation starting at $1,000/month for 10,000 contacts. Sugar Serve is customer service software at $80/user/month. These are separate products that must be purchased independently.
07 Does SugarCRM charge for API usage?
No, unlike many competitors, SugarCRM does not charge for API usage. API access is included in all subscription plans.
08 How does SugarCRM pricing compare to Salesforce?
SugarCRM positions itself as a more cost-effective alternative to Salesforce, with users reporting up to 32% lower total cost of ownership while maintaining similar functionality. SugarCRM's Advanced plan at $85/user/month competes with Salesforce's more expensive tiers.
09 Can I add more data storage to my SugarCRM account?
Yes, additional data storage beyond the included 60GB + 1GB per user can be purchased, though pricing for extra storage is available through custom quotes from the sales team.
10 What support is included with each SugarCRM plan?
Essentials and Standard plans include basic support. Advanced plans include standard support with better response times. Premier plans include enhanced support with priority assistance and faster resolution times.
11 Is SugarCRM free or open source?
No, SugarCRM is not free or open source. The company discontinued their Community Edition (open source version) years ago. Current pricing starts at $19/user/month for the Essentials plan with a 3-user minimum and annual billing required.
12 How is marketing automation priced in SugarCRM?
Marketing automation is a separate optional addon not included in the base CRM pricing. While the CRM is priced per user with unlimited contacts and leads, marketing automation uses per-contact pricing. You'll need to get a custom quote for marketing automation based on your contact volume.
13 What are the minimum user requirements for each plan?
The Essentials plan requires a minimum of 3 users (maximum 9 users). The Standard and Advanced plans require a minimum of 10 users. All plans are billed annually.
14 Why do users complain about SugarCRM's complexity?
Users frequently cite an overly complex backend with redundant database tables, difficult customization that often requires expensive third-party consulting partners, and a non-intuitive interface. The email campaign functionality is particularly noted as unnecessarily complicated.
15 Can I easily export my data from SugarCRM?
Data export is reported as difficult by multiple users. One experienced developer described the export process as 'a nightmare.' If data portability is important, test export functionality during your trial period and get export procedures documented before committing.
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