Quick Answer
Last verified:
High confidence

Kixie uses custom pricing as of August 2026 with 3 plans available. Contact Kixie directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Kixie offers 3 pricing tiers: Professional Plan, Single-Line PowerDialer, Multi-Line PowerDialer. The Single-Line PowerDialer plan is sales reps and teams needing single-line power dialing.

Last verified: | Sources: 1 pricing pages and reviews
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Kixie uses custom pricing, and hidden costs like implementation and support add to the quoted price as of August 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: unlimited calling upgrade, sms capabilities may require additional fee, pricing bait-and-switch. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Unlimited Calling Upgrade

high addon

Base plans include limited minutes (300 minutes/month on standard plan). Upgrading to unlimited calling requires a significant price increase, nearly doubling the monthly cost per user.

trustradius

There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).

trustradius

The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.

2

SMS Capabilities May Require Additional Fee

low addon

SMS/texting features may incur extra per-seat charges beyond base plan pricing.

reddit

some may charge extra for sma capabilities

3

Pricing Bait-and-Switch

medium addon

Advertised pricing during free trial period often differs significantly from actual pricing at purchase time, forcing buyers to either pay more than expected or walk away after investing time in the trial.

trustradius

It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.

4

Reliability and Performance Issues

high support

High-volume calling environments experience significant performance degradation, requiring potential investment in alternative solutions or workarounds. Users report constant application resets, connectivity issues, and phones not ringing despite incoming calls.

trustpilot

For the cost, it’s really not worth it. As a basic dialer, it’s okay, but if you're making a high volume of calls, the performance is awful—even their power dialer is full of bugs.

trustradius

I often have employees saying their phone isnt ringing when calls are coming in, and we are constantly needing to reset the application. It is not great for us, and we are constantly not heard by customers on our end.

5

Annual Contract Lock-In

high addon

Kixie bills annually upfront, and users report extreme difficulty obtaining refunds even within the first weeks of service. Multiple reviewers describe being told they are locked in for the full year with no exit.

trustpilot

Customer service is just OK and that is when you can get it. Never really got off the dime with these guys and then when we asked for our money back (within the first two weeks, prepaid a year). They basically said, sorry, you're in for the year.

trustpilot

Horrible platform. Stay away from this company. They will try lock you into a contract, they even keep charging you after the fact. Dishonest and unprofessional.

6

Spam-Flagged Numbers Requiring Additional Number Management

critical addon

Users report that a high percentage of outbound numbers are flagged as spam, requiring constant number rotation and management that Kixie does not reliably handle despite selling 'local presence' number management as a core feature.

trustpilot

We paid for all our reps for a full year, then ended up with every number we dialed showing up as spam. we ended up buying our own numbers, which also showed up as spam on day 1.

trustpilot

90% of their numbers are being marked as spam.

7

Unauthorized / Erroneous Billing

critical overage

Multiple users report being charged without authorization, double-billed, or billed after cancellation requests. One long-term user reports being wrongly charged $663 over ten times.

trustpilot

On multiple occasions, my account was wrongfully charged $663, not just once, but over ten times.

trustpilot

I have been double-billed on more than one occasion, and reaching someone helpful on customer support is next to impossible.

8

Cancellation Difficulty and Continued Charges After Cancellation

high support

Users report that cancellation is not self-service — it requires completing an off-boarding survey that never arrives, and charges continue even after cancellation requests are submitted.

trustpilot

It says you can submit a request, but that your account won't be canceled until you complete an off-boarding survey. And then the survey never comes, and they CC your account manager, who absolutely has zero contact with you.

trustpilot

I tried cancelling my service after the first month and they keep on charging me for 6 months.

9

Seat-Based Pricing with Per-User Costs

medium addon

Kixie uses seat-based pricing, meaning costs scale linearly with each additional user. Reddit discussions note that VoIP solutions like Kixie are 'somewhat pricey given that its usually a seat based pricing model and some may charge extra for SMS capabilities.'

reddit

They're somewhat pricey given that its usually a seat based pricing model and some may charge extra for sma capabilities.

10

Unlimited Minutes Upgrade Nearly Doubles the Price

high overage

Kixie sells limited-minutes plans as the entry point, then charges nearly double to upgrade to unlimited minutes. This large price jump surprises buyers who assumed unlimited calling would be a modest add-on.

trustradius

There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).

11

Local Presence / Spam Avoidance Does Not Work as Sold

critical addon

Kixie markets local presence dialing as a solution for low connect rates, but multiple users report that numbers are flagged as spam despite paying for the feature. Some teams ended up purchasing their own numbers, which also showed as spam immediately, requiring significant manual management work that Kixie was already paid to handle.

trustpilot

We paid for all our reps for a full year, then ended up with every number we dialed showing up as spam. we ended up buying our own numbers, which also showed up as spam on day 1.

trustpilot

the calls are flagged as spam at least 80% of the time.

12

Mandatory Annual Upfront Contract with No Monthly Option

high compliance

Kixie requires annual prepayment with no confirmed monthly billing option. Quotes have been reported as misleading — displaying a monthly figure prominently while burying the true annual total. Once paid, refunds are rarely granted even within the first weeks.

trustpilot

when we asked for our money back (within the first two weeks, prepaid a year). They basically said, sorry, you're in for the year.

trustpilot

It listed $95 multiple times and even showed $95 under "TOTAL." At first glance, it looked like a simple monthly subscription. But after reading more closely, I realized the subscription was billed annually for a real total of $912.

13

Billing Errors and Unauthorized Charges

critical overage

Multiple users report being double-billed or wrongfully charged. One five-year customer reported being incorrectly charged $663 more than ten times. Another user was invoiced after explicitly canceling during the trial period. Resolution requires significant effort and often threats of legal action.

trustpilot

On multiple occasions, my account was wrongfully charged $663, not just once, but over ten times. Each time, I had to fight with customer support to recover the funds. I was told it was a "system glitch" and that it wouldn't happen again—but it did. Repeatedly.

trustpilot

I have been double-billed on more than one occasion, and reaching someone helpful on customer support is next to impossible.

14

Cancellation Lock-In and Account Termination Trap

critical compliance

Cancellation requires completing an off-boarding survey that Kixie reportedly never sends. Canceling payment methods triggers immediate account termination and permanent loss of the business phone number, with no refund for the remaining prepaid period. Multiple users describe the process as deliberately obstructive.

trustpilot

It says you can submit a request, but that your account won't be canceled until you complete an off-boarding survey. And then the survey never comes, and they CC your account manager, who absolutely has zero contact with you.

trustpilot

After using their service for around six months, I cancelled the renewal payment for the next year, thinking it would simply stop auto-renewing. Instead, they immediately cancelled my entire account and disconnected my number without any clear warning that this would happen.

15

General Hidden Costs

high addon

Buyers should anticipate paying 30-60% above the published base rate due to necessary add-ons and usage-based charges.

industry

Buyers should anticipate paying 30-60% above the published base rate

16

AI Voice Detection

medium addon

This feature costs an extra $30 per user per month.

industry

Key additional costs include: * AI Voice Detection: An extra $30 per user per month

17

SMS Volume Costs

high overage

Messages are charged at $0.01 to $0.013 per message in the US/Canada, potentially adding $50-$65 monthly for a team sending 5,000 SMS.

industry

A team sending approximately 5,000 SMS per month could incur an additional $50-$65 monthly

18

Prepaid Reserve System

low implementation

Kixie requires a $50 minimum deposit at account creation to fund a prepaid balance for SMS and certain calling charges, which auto-recharges below $25.

industry

This balance auto-recharges when it drops below $25

19

ConnectionBoost

medium addon

This AI-powered local presence feature is estimated to cost around $50 per user per month, plus $1 per number per month.

industry

ConnectionBoost: This AI-powered local presence feature, aimed at improving answer rates, is estimated to cost around $50 per user per month, plus $1 per number per month

20

DNC Compliance Tools

high addon

These tools for automated Do-Not-Call list management cost an additional $20 per user per month.

industry

DNC Compliance Tools: These tools for automated Do-Not-Call list management cost an additional $20 per user per month

21

Conversation Intelligence

medium addon

This feature, offering AI transcription, sentiment analysis, and coaching insights, has custom pricing.

industry

Conversation Intelligence: This feature, offering AI transcription, sentiment analysis, and coaching insights, has custom pricing and requires contacting sales

22

International Calling

high overage

Explicitly excluded from unlimited plans, international calls are pay-per-minute with rates varying by destination, potentially adding $50-$200+ per month for teams with international needs.

industry

Teams with international needs may budget an additional $50-$200+ per month

Frequently Asked Questions

01 What hidden costs should I budget for with Kixie?

Beyond the license fee, budget for: Unlimited Calling Upgrade (80-100% of license costs); SMS Capabilities May Require Additional Fee (5-10% of license costs); Pricing Bait-and-Switch (10-30% of license costs); Reliability and Performance Issues (5-15% of license costs); Annual Contract Lock-In (100% of annual contract value if cancellation is denied); Spam-Flagged Numbers Requiring Additional Number Management (5-15% of license costs); Unauthorized / Erroneous Billing ($145-$663 per incident); Cancellation Difficulty and Continued Charges After Cancellation (1-6 months of additional subscription charges); Seat-Based Pricing with Per-User Costs (5-20% of license costs); Unlimited Minutes Upgrade Nearly Doubles the Price (50-90% of base license costs); Local Presence / Spam Avoidance Does Not Work as Sold (10-20% of license costs); Mandatory Annual Upfront Contract with No Monthly Option (Up to 100% of annual prepaid cost at risk if dissatisfied); Billing Errors and Unauthorized Charges (5-15% of annual spend); Cancellation Lock-In and Account Termination Trap (Up to 100% of remaining prepaid annual cost); General Hidden Costs (30-60%); AI Voice Detection ($30 per user per month); SMS Volume Costs ($0.01 to $0.013 per message); Prepaid Reserve System ($50); ConnectionBoost ($50 per user per month, plus $1 per number per month); DNC Compliance Tools ($20 per user per month); International Calling ($50-$200+ per month). Exact totals depend on your deployment size and negotiated terms.

02 Does Kixie charge for implementation?

Kixie implementation is not included in the license cost. Kixie requires a $50 minimum deposit at account creation to fund a prepaid balance for SMS and certain calling charges, which auto-recharges below $25.. Estimated impact: $50.

03 How much does Kixie support cost?

High-volume calling environments experience significant performance degradation, requiring potential investment in alternative solutions or workarounds. Users report constant application resets, connectivity issues, and phones not ringing despite incoming calls. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with Kixie?

Multiple users report being charged without authorization, double-billed, or billed after cancellation requests. One long-term user reports being wrongly charged $663 over ten times. Estimated impact: $145-$663 per incident.

05 What add-ons cost extra with Kixie?

Add-on pricing for Kixie varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Prices and terms change; verify against the live pricing page.

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