Quick Answer
Last verified:
Medium confidence

Reply.io costs $49 to $166 per user/month as of September 2026, with 4 plans available. Plans: Email Volume at $49/user/month, Multichannel at $89/user/month, AI SDR at $139/user/month, and Agency at $166/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Reply.io offers 4 pricing tiers: Email Volume, Multichannel, AI SDR, Agency. Paid plans include Email Volume at $49/user/month, Multichannel at $89/user/month, AI SDR at $139/user/month. The Multichannel plan is sales teams running outreach across email, linkedin, and calls.

Last verified: | Sources: 1 pricing pages and reviews
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Reply.io lists $49-$166/user/month, but hidden costs like implementation and support add to the total as of September 2026. Key hidden costs: mailtoaster email warm-up not included — sold separately, base plan contact/email sending limit (50/month), multichannel features locked behind paid plan — no free trial. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Mailtoaster Email Warm-Up Not Included — Sold Separately

high addon

Reply.io does not include email domain or inbox warm-up in any plan. Users must subscribe to Mailtoaster—a separate service owned by the same founder, Oleg Campbell—at approximately $29/month. Without warm-up, cold email deliverability is severely impacted, making this a near-mandatory add-on for anyone doing cold outreach.

trustpilot

Reply.io don't warm up your domains or emails. You have to sign up to a different service called Mailtoaster - a separate company guess what? Yup, it's owned by the same person - Oleg Campbell. So why couldn't they just combine the MailToster service into what you get at Reply.io? Because they charge another $29 on top of the already quite high fees charged at Reply.io to squeeze more money out.

trustpilot

Discovered during the trial that Reply.io don't warm up your domains or emails. You have to sign up to a different service called Mailtoaster - a separate company guess what? Yup, it's owned by the same person - Oleg Campbell. So why couldn't they just combine the MailToster service into what you get at Reply.io? Because they charge another $29 on top of the already quite high fees charged at Reply.io to squeeze more money out.

2

Base Plan Contact/Email Sending Limit (50/month)

critical overage

At least one user reports the base paid plan includes only 50 contacts or emails per month — wholly insufficient for any meaningful outreach campaign. Additional contacts cost extra, making the platform effectively unusable at the advertised entry price without purchasing add-on contact volume.

trustpilot

The plan only included 50 contacts/emails per month, which is completely inadequate for any serious prospecting and far from the value implied at sign-up. Any additional contacts came at an extra cost, and I can only imagine how expensive it would be to acquire even 1,000.

3

Multichannel Features Locked Behind Paid Plan — No Free Trial

high addon

LinkedIn automation and multi-channel sequences — core reasons users consider Reply.io — are bundled exclusively into the Multichannel plan and cannot be evaluated without paying. The advertised 'free trial' does not include multichannel functionality, forcing users to purchase the plan just to test it.

trustpilot

The Multichannel functionality—which is one of the main reasons anyone would consider this platform—is not available as a trial or add-on. It is bundled into the Multichannel plan, meaning the only way to “try” it is by paying.

trustpilot

Reply.io advertises a “free trial” that is fundamentally misleading. In reality, you cannot properly evaluate the product unless you pay upfront.

4

Unauthorized LinkedIn Add-on Charges

high addon

Multiple users report being billed for LinkedIn automation subscriptions they never explicitly authorized, with no prior invoice notification. Charges appeared without consent and refunds were refused.

trustpilot

We were charged without our prior approval, and there was no reminder or notification that an invoice had been generated or that a payment was scheduled. To make matters worse, we were billed for a LinkedIn subscription that we never signed up for, which feels deceptive and completely unacceptable.

trustpilot

we were billed for a LinkedIn subscription that we never signed up for, which feels deceptive and completely unacceptable.

5

Annual Contract Lock-in with Strict No-Refund Policy

high migration

Reply.io aggressively upsells annual contracts. Once signed, refunds are refused even for completely unused service. Users also report being auto-renewed after requesting cancellation, with Reply.io requiring the exact phrase 'non-renewal' to stop billing — general cancellation requests are reportedly ignored.

trustpilot

they'll probably convince you to purchase their annual contract because they know if you were going to pay monthly their churn would be so high they'd be out of business.

trustpilot

they renewed our annual subscription as we didn't use the specific term 'non-renewal' despite an email thread highlight we no longer used the software and didn't want any more payments to be made.

6

Free Trial Requires Upfront Payment to Properly Evaluate

medium addon

Reply.io advertises a free trial, but at least one user reports being unable to properly test the software without paying upfront. The base plans appear to restrict contact or email volume severely enough that meaningful evaluation requires purchasing a paid plan immediately.

trustpilot

🚨 SCAM ALERT 🚨 They advertise a "free trial" that is nothing but a trap. You cannot properly test the software unless you pay upfront. I paid only to evaluate it, used ZERO credits, and requ... See more

7

Non-Native HubSpot Integration — Slow Sync and Workarounds Required

medium integration

Reply.io's HubSpot integration is not natively bi-directional, meaning data sync between the two platforms is slow. Teams that depend on HubSpot as their primary CRM should budget additional setup time and may need middleware or manual workarounds to keep data in sync.

trustpilot

Reply.io is great as a stand alone but shitty when its integrated with a database like Hubspot because its not a native bi-directional integration, it takes time. Their tech support is lacking and tak... See more

8

Multichannel Features Require Purchasing the Multichannel Plan to Evaluate

high addon

LinkedIn, WhatsApp, and multi-touch automation are not available during the free trial unless you purchase the Multichannel plan ($89/month) upfront. Users who want to evaluate these core features — often the primary reason for choosing Reply.io — must pay before they can assess fit, with no refund available if the product doesn't meet expectations.

trustpilot

Reply.io advertises a "free trial" that is fundamentally misleading. In reality, you cannot properly evaluate the product unless you pay upfront. The Multichannel functionality—which is one of the main reasons anyone would consider this platform—is not available as a trial or add-on. It is bundled into the Multichannel plan, meaning the only way to "try" it is by paying.

trustpilot

I paid only to evaluate it, used ZERO credits, and requested a refund shortly after.

9

Aggressive Auto-Renewal Requiring Exact 'Non-Renewal' Language to Cancel

critical compliance

Reply.io auto-renews annual contracts and requires the specific term 'non-renewal' to cancel. General statements about no longer using the software or requesting no further payments are not honored. Multiple users report being charged for full annual renewals months or years after believing they had cancelled.

trustpilot

they renewed our annual subscription as we didn't use the specific term 'non-renewal' despite an email thread highlight we no longer used the software and didn't want any more payments to be made.

trustpilot

Reply.io is charging my credit cards after 2 years of cancellation. This is a fraudulent foreign company. Be careful with your credit cards.

Frequently Asked Questions

01 What hidden costs should I budget for with Reply.io?

Beyond the license fee, budget for: Mailtoaster Email Warm-Up Not Included — Sold Separately ($29/month); Base Plan Contact/Email Sending Limit (50/month) (15-30% of license costs); Multichannel Features Locked Behind Paid Plan — No Free Trial ($40/user/month); Unauthorized LinkedIn Add-on Charges (5-15% of license costs); Annual Contract Lock-in with Strict No-Refund Policy ($588-$1,992); Free Trial Requires Upfront Payment to Properly Evaluate ($49-$89); Non-Native HubSpot Integration — Slow Sync and Workarounds Required (5-15% of license costs); Multichannel Features Require Purchasing the Multichannel Plan to Evaluate ($89/month); Aggressive Auto-Renewal Requiring Exact 'Non-Renewal' Language to Cancel ($588-$1,992). Exact totals depend on your deployment size and negotiated terms.

02 Does Reply.io charge for implementation?

Implementation costs for Reply.io vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Reply.io support cost?

Premium support pricing for Reply.io depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Reply.io?

At least one user reports the base paid plan includes only 50 contacts or emails per month — wholly insufficient for any meaningful outreach campaign. Additional contacts cost extra, making the platform effectively unusable at the advertised entry price without purchasing add-on contact volume. Estimated impact: 15-30% of license costs.

05 What add-ons cost extra with Reply.io?

Add-on pricing for Reply.io varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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